Tania Tupa'i
Gold Coast,QLD
Summary
Results-driven professional with expertise in document management and compliance auditing. Proven ability to enhance service delivery and foster community involvement, driving client satisfaction and operational efficiency.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Interagency Officer
Kainga Ora NZ
Manukau City, Auckland
11.2016 - 12.2018
- Managed documentation and records for housing applications and client interactions, ensuring accuracy and accessibility.
- Conducted inspections to ensure compliance with housing standards.
- Established feedback mechanisms to enhance service delivery and client satisfaction.
- Responded promptly to customer inquiries and complaints, enhancing client trust and satisfaction.
- Coordinated cross-departmental projects, aligning team efforts to meet company objectives.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Afterschool Programme Co-ordinator
Rise Up Academy
Mangere, Auckland
02.2013 - 12.2016
- Coordinated student schedules to optimize classroom resources and attendance.
- Developed educational materials to support diverse learning needs and enhance engagement.
- Organized events and workshops to foster community involvement and student participation.
- Implemented feedback systems to gather insights from students and improve services.
- Facilitated communication between different departments in order to resolve issues quickly.
- Ensured compliance with company policies and procedures related to project management activities.
- Monitored project progress and provided updates to stakeholders.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Debt Controller CSR Inbound/Outbound
Fisher & Paykel Consumer Finance
East Tamaki, Auckland
03.2006 - 05.2008
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Monitored accounts receivable and payable activity to ensure proper reconciliation of accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Received customer deposits and payments accurately and arranged for billing.
Education
High School Diploma -
Otahuhu College
Mangere Auckland12-2019
Certificate Level 3 - Business And Office System
Manukau Institute of Technology
Manukau City10-1997
Skills
- Compliance auditing
- Document management
- Project monitoring
- Policy development
- Departmental collaboration
- Training program development
- Customer relationship management
Languages
English
Professional
Samoan
Professional
Certification
- Qld Open Driver's License
Timeline
Interagency Officer
Kainga Ora NZ
11.2016 - 12.2018
Afterschool Programme Co-ordinator
Rise Up Academy
02.2013 - 12.2016
Debt Controller CSR Inbound/Outbound
Fisher & Paykel Consumer Finance
03.2006 - 05.2008
High School Diploma -
Otahuhu College
Certificate Level 3 - Business And Office System
Manukau Institute of Technology