Tania Turner
Perth,WA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
OneGas Australia
Malaga, W.A.
03.2021 - Current
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Organized purchase and delivery of materials needed for various contracts.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Managed paperwork and necessary information required for client shipments.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Ensured safety protocols were followed at all times while operating machinery.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Operated scanners, computers, and other equipment to track orders.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
Procurement Officer
MPA Skills
Maylands, W.A.
01.2018 - 03.2021
- Analyzed spending patterns across various categories in order to identify areas where cost savings can be achieved.
- Researched new sources of supply in order to improve cost savings opportunities.
- Maintained an up-to-date database of approved suppliers along with their contact information.
- Entered order details into system and inputted updates accordingly using [Software].
- Diminished merchandise production down time, ensuring quality control while verifying assembly and creating new packaging.
- Traced missing material and shipments through vendor and customer communications.
- Participated in meetings with vendors in order to discuss upcoming projects or changes in requirements.
- Developed relationships with vendors to gain best terms for procurement, refurbishing, and rebuilding machinery and equipment.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Assessed department needs and implemented plans for sourcing supplies.
- Managed supplier relationships by providing timely responses to inquiries, addressing issues promptly.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Cultivated productive relationships with suppliers and maintained open communication.
Education
High School Diploma -
Mirrabooka High School
Dianella, WA01-1992
Skills
- Scheduling
- Data Collection
- Inbound and Outbound Calling
- Appointment Scheduling
- Call Management
- Data Entry
- Customer Service
- Client Relations
- Service Upselling
- Customer Consulting
Timeline
Customer Service Representative
OneGas Australia
03.2021 - Current
Procurement Officer
MPA Skills
01.2018 - 03.2021
High School Diploma -
Mirrabooka High School
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