Tania Williams
Brisbane,QLD
Summary
I am an energetic and driven Customer Services and Sales Professional with a passion for providing exceptionally high standard outcomes to my clients and employer. My experience spans a range of work environments and roles in travel retail sales, luxury sales, including training and management positions where I adapt my focus and skills based on the changing priorities of my circumstances. My strong interpersonal and communication skills enable me to develop and foster relationships with customers, co-workers, and other stakeholders, to provide high quality customer service and sales.
Overview
15
15
years of professional experience
Work History
National Partnership Manager
The Luxury Travel Collection
04.2024 - Current
- Conducted regular business reviews with partners to assess progress against goals, adjusting strategies as needed to drive success.
- Developed trusting relationships with key stakeholders for successful collaboration and long-term partnership growth.
- Established clear performance metrics for each partnership agreement which were monitored regularly ensuring accountability from all parties involved.
- Identified new potential partners through market research and competitive analysis, contributing to the expansion of the company''s network within targeted industries.
- Organized successful partner events to foster networking opportunities and strengthen industry relationships.
- Collaborated closely with internal teams such as sales, marketing, product development to ensure seamless integration of partnership efforts within overall business strategy.
Senior Stylist
SHEIKE
06.2020 - Current
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Queensland Business Development Manager for Corporate Traveller & Flight Centre Business Travel
Corporate Traveller / FCBT – Flight Centre HQ
04.2022 - 04.2024
- Develop, execute, and oversee a business strategy that prioritizes growth and positive customer retention
- Oversee the end-to-end process of the deal, including strategy setting, sales presentations, proposal development, contract negotiations (including financial terms and conditions), and engage leadership team to ensure alignment in each opportunity
- Keep potential clients informed of new products, services and operating changes
- Ensure smooth collaboration/hand-off of new business to the Implementation, Operations, and Client Services teams
- Maintain accurate records and up-to-date client information on all prospects, target accounts, and new clients through the CRM tool
- Build and manage a rolling pipeline as defined by leadership strategy with opportunities that will close during the financial year
- Target potential small and mid-market (< $3M) Corporate clients
- Analyse target markets and identify prospective business; initiate and own the sales relationship with prospective businesses
- Build relationships with travel vendors and existing clients to generate leads and referrals
- Generate new customer contacts each month to achieve personal sales goals
- Create and deliver sales proposals each month to achieve personal sales goals.
Mobile Travel Advisor
Alabaster and Turner Travel Associates Camp Hill (FCTG) / Hawthorne Travel Associates (FCTG)
08.2014 - 04.2022
- Offer a premium and flexible consultation for my customers to plan and book their travel arrangements providing a complete travel service
- Provide ongoing care and commitment for the travel needs of my customers whilst also growing sales and developing new business
- Promote a high level of knowledge, experience, skill and polished presentation in my business dealings
- Ensure repeat business through exceptional service and product
- Create and manage all my own quotations, invoicing, itineraries, reservations, documentation, financial and after sales service aspects of the business.
Part Owner / Store Manager
Williams and Turner Travel Associates (FCTG)
08.2009 - 04.2013
- Create business strategies to attract new customers, expand store traffic and enhance profitability
- Maintain statistical and financial records and prepare detailed reports on buying trends, customer requirements and profits
- Recruiting, training and supervision of all staff
- Managing budgets, setting weekly and monthly targets with staff and providing one on one training to each staff member
- Driving financial results and KPI's through motivating sales team to meet sales objectives by training and mentoring staff
- Resolve travel issues, complaints and refunds in a professional manner
- Manage large-scale events including conferences, group travel and logistics of
- Provide high level customer service by assessing clients' needs, meeting quality standards and striving for client satisfaction
- Develop and arrange promotional material and hold in store client VIP events.
Education
Skills
- Exceptional customer Service and Sales capabilities
- Strong interpersonal, relationship building and communication skills; able to relate to people from all cultures and backgrounds
- Ability to multi task well and work in fast paced environment, adapting to changing situations and respond appropriately; problem solving and analytical skills
- Well-developed business management and HR skills; instrumental in leading change and quality improvement processes
- Leadership and team building skills; organised, methodical and systems based approach
- Results-driven, ambitious and focused on exceptional performance and optimal results
- Pipeline Development
- Customer Engagement
- Growth Strategies
- Brand Awareness
Business Admin Computer Skills
Knowledge of all Microsoft ProductsStrong Computer Skills in a range of programs relating to airline and travel industries e.g.-Galileo, Sabre reservation, invoicing, receipting, itinerary, document systems, SalesForce and DocuSign.
References
- Christopher McCall, State Sales Leader Queensland – Corporate Traveller & Flight Centre Business Travel, Southpoint, 275 Grey Street, South Brisbane, Q, 4101, 0466 415 295, christopher.mccall@corporate-traveller.com.au
- Ornella Lazzarini, Qantas Customer Service Agent, 78 Tallow Wood Place, Mt Gravatt East, Q, 4122, 0409 120 501, ornella.lazzarini@hotmail.com
Timeline
National Partnership Manager
The Luxury Travel Collection
04.2024 - Current
Queensland Business Development Manager for Corporate Traveller & Flight Centre Business Travel
Corporate Traveller / FCBT – Flight Centre HQ
04.2022 - 04.2024
Senior Stylist
SHEIKE
06.2020 - Current
Mobile Travel Advisor
Alabaster and Turner Travel Associates Camp Hill (FCTG) / Hawthorne Travel Associates (FCTG)
08.2014 - 04.2022
Part Owner / Store Manager
Williams and Turner Travel Associates (FCTG)
08.2009 - 04.2013
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