Tania Young
Morwell
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Senior Contract Manager
Homes Victoria
10.2024 - Current
- Handling Complaints and tenant issues
- Run daily, weekly and monthly reporting
- Manage and negotiate Contracts and Head Contractor
- Procurement and purchasing
- Monitor and analyse Head Contractor performance against KPIs
- Resolving Urgent Escalations
- Internal and External Stakeholder Management
- Record Management
- Complete compliance and audit checks
- Conflict Resolution
- Project Management
- Prepare briefs, agendas and reports
Program Officer
The Department of Families, Fairness and Housing
03.2021 - 10.2024
- Resolving Urgent Escalations
- Processing Final Notice and Reminder Notice Invoices
- Handling Complaints
- Processing Share Point Mail Room
- Complete daily invoices
- Record Management
Acting Team Leader
The Department of Families, Fairness and Housing
04.2022 - 06.2022
- Resolving Urgent Escalations
- Processing Final Notice and Reminder Notice Invoices
- Handling Complaints
- Processing Share Point Mail Room
- Complete daily invoices
- Manage all Human Resources for staff
- Monitor and evaluate staffing levels and leave requests
- Resolve Operations problems
- Manage and provide feedback
- Manage and develop staff
- Complete daily, weekly and monthly reports to present to senior management
Team Coordinator
The Department of Families, Fairness and Housing
04.2018 - 03.2021
- Manage all Human Resources for staff
- Supervise and Provide Leadership to staff
- Schedule staff daily/monthly tasks
- Resolve Operational problems
- Monitor and analyse staff performance against KPIs
- Manage and provide feedback
- Manage and develop staff
- Complete daily, weekly and monthly reports to present to senior management
Trainer
The Department of Families, Fairness and Housing
04.2015 - 03.2021
- Develop and deliver engaging training programs for diverse audiences
- Update and maintain training packages
- Utilise various training methods
- Supervise and Provide coaching to staff
- Created clear and concise training materials, including presentations, handouts and online resources
- Executed needs assessments to identify skill gaps and develop targeted training solutions
- Facilitated group discussions and learning activities
- Conduct post training evaluations
Housing Customer Service Officer
The Department of Families, Fairness and Housing
04.2015 - 03.2021
- Locating and Interpreting Departmental Policies
- Completing daily administration tasks – e.g
- Filing, updating spreadsheets, sorting and scanning mail
- Processing Applications in a timely manner
- Writing recommendations for priority housing
- Maintaining the privacy of each client
Technical Support Officer
The Department of Families, Fairness and Housing
07.2020 - 09.2020
- Manage and provide feedback
- Complete daily and weekly reports
- Provide Technical Support to staff
- Policy and training reviews
Customer Service Officer
The Department of Families, Fairness and Housing
01.2013 - 04.2015
- First point of contact for clients
- Answering enquiries efficiently and effectively
- Responding and adapting to clients needs
- Handling complaints in a professional manner
- Accurately updating clients records
Customer Service Officer
Department of Human Services, Centrelink
01.2012 - 01.2013
- Responding to clients needs
- Processing clients payments
- Locating and interpreting the Departments Policies and Procedures
- Updating clients details in the database
- Maintaining the privacy of clients
- Conflict resolution
Education
Certificate IV - Customer Engagement
Chisholm Institute
Melbourne, VIC10-2018
Skills
- Contract drafting
- Dispute resolution
- Legal compliance
- Cost control
- Procurement management
- Process management
- Teamwork and collaboration
- Problem-solving abilities
- Analytical thinking
- Continuous improvement
- Data analysis
- Project management
Timeline
Senior Contract Manager
Homes Victoria
10.2024 - Current
Acting Team Leader
The Department of Families, Fairness and Housing
04.2022 - 06.2022
Program Officer
The Department of Families, Fairness and Housing
03.2021 - 10.2024
Technical Support Officer
The Department of Families, Fairness and Housing
07.2020 - 09.2020
Team Coordinator
The Department of Families, Fairness and Housing
04.2018 - 03.2021
Trainer
The Department of Families, Fairness and Housing
04.2015 - 03.2021
Housing Customer Service Officer
The Department of Families, Fairness and Housing
04.2015 - 03.2021
Customer Service Officer
The Department of Families, Fairness and Housing
01.2013 - 04.2015
Customer Service Officer
Department of Human Services, Centrelink
01.2012 - 01.2013
Certificate IV - Customer Engagement
Chisholm Institute
Similar Profiles
Anh TranAnh Tran
Relocation Officer at Homes VictoriaRelocation Officer at Homes Victoria
Amardeep Singh AtwalAmardeep Singh Atwal
Supervisor at LJ Homes VictoriaSupervisor at LJ Homes Victoria
Koorosh AbbaspourKoorosh Abbaspour
Assistant Teacher at University Of Victoria, Victoria B.CAssistant Teacher at University Of Victoria, Victoria B.C