Tania Edwards
Heddon Greta,NSW
Summary
I am reliable and enthusiastically pursuing opportunity to add immediate value to a growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Catering Staff Member
RFBI Masonic Village Kurri Kurri
Kurri Kurri, NSW
07.2014 - Current
- Cleared dishes and glassware quickly following each course.
- Helped chefs prepare and present food to event residents with strong attention to detail and presentation expertise.
- Fostered enjoyable event atmosphere through friendly residents interactions
- Ordered food items and supplies needed to fulfill catering jobs.
- Monitored dietary restrictions and served residents with special needs.
- Returned reusable goods and serving equipment for inventory and restock.
- Adhered to company quality constraints and industry best practices for residents satisfaction.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adhered to social distancing protocols and wore mask or face shield.
- Received and processed stock into inventory management system.
Breakfast Attendant
Best Western Endeavor Motel
East Maitland, New South Wales
04.2008 - 04.2015
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Improved guest comfort and satisfaction through personalized service and support.
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Addressed special allergen-free food requests and worked to improve guest experience.
- Ordered food supplies at end of shift for next day delivery by suppliers.
- Cooked and served made-to-order omelets, french toast and pancakes.
Motel Receptionist
Best Western Endeavor Motel
East Maitland, New South Wales
04.2008 - 04.2015
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Motel Cleaner
Best Western Endeavor Motel
East Maitland, New South Wales
04.2008 - 04.2015
- Rotated linens in storerooms and replenished when supplies ran low.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Changed bed linens and collected soiled linens for cleaning.
- Returned emptied garbage receptacles to proper locations.
- Performed spot-cleaning on furniture stains.
- Polished glass surfaces and windows.
- Carried out day-day-day duties accurately and efficiently.
Education
Certificate 4 - Hospitality Administration And Management
TAFE Maitland
Maitland, NSW 01.2008 - 11.2008
Certificate 1 & 2 - Hospitality
TAFE Maitland
Maitland, NSW 02.2006 - 11.2007
HSC -
Rutherford Technology High School
Rutherford, NSW 01.2007 - 12.2007
Skills
Kitchen station cleanliness
Chef support
Food storage protocol
Kitchen equipment operation
Safe food handling
Guest relations management
Active Listening
Cash Drawer management
Customer assistance
Inventory management
Meal planning and preparation
Cleaning techniques
Cleaning bathrooms
Sorting and washing laundry
Customer and client relations
Security awareness
Professional demeanor
Certification
First Aid Certificate
Timeline
First Aid Certificate
02-2020
Catering Staff Member
RFBI Masonic Village Kurri Kurri
07.2014 - Current
Breakfast Attendant
Best Western Endeavor Motel
04.2008 - 04.2015
Motel Receptionist
Best Western Endeavor Motel
04.2008 - 04.2015
Motel Cleaner
Best Western Endeavor Motel
04.2008 - 04.2015
Certificate 4 - Hospitality Administration And Management
TAFE Maitland
01.2008 - 11.2008
HSC -
Rutherford Technology High School
01.2007 - 12.2007
Certificate 1 & 2 - Hospitality
TAFE Maitland
02.2006 - 11.2007