Tania Marie Emilie Grenade
Dianella,Australia
Summary
Highly-motivated and enthusiastic employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Friendly and respectful with positive attitude and being a great support to my team. I actually manage diversified accounts administrative tasks, completing daily duties while resolving issues. Throughout my career, I have acquired a great deal of skills and experience in Customer Service, Retail & Accounts. I am currently seeking employment that will be challenging, rewarding and providing personal satisfaction.
Overview
16
16
years of professional experience
Work History
Accounts Administrator
Macmahon Holdings Limited
Perth Airport, WA
07.2022 - Current
- Handling invoices and purchase orders by properly logging into system.
- Processing payments and verifying accounts and payment totals.
- Resolving various invoice issues driving on time entry and payment.
- Handling high-volume invoice processing with minimal supervision.
- Working with purchasing group to resolve purchase order matching issues.
- Used SAP system to verify and reconcile invoices and purchase orders.
- Entering data into spreadsheets, documents and databases with high accuracy rate.
- Obtaining scanned records and uploaded into company databases.
Store Manager
L'Occitane Australia
Claremont, WA
04.2021 - 07.2022
- Worked within the Company guidelines to achieve the store & Company financial targets.
- Managed the day to day operational and staffing requirements of the store including roster,security, banking, personnel issues.
- Continually monitored store processes and procedures to ensure best practice standards were in place.
- Ensured the highest level of customer service is given and measured against objectives.
- Managed recruitment and induction of junior employees against Company and store criteria.
- Consistently coached all team members on customer service and sales to improve and maintain expected performance and achievement of KPI's.
- Full stock-take accountability in store.
- Full administrative responsibility for store reporting.
- Managed store housekeeping, store maintenance and merchandising which were in line with company guidelines.
- Maintained optimal stock levels in core and campaign best selling lines.
Assistant Store Manager
L'Occitane Australia
Perth, WA
04.2019 - 04.2021
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Managed the day to day operational and staffing requirements of the store including roster, security, banking, personnel issues.
- Ensured highest level of customer service is given and measured against set objectives.
- Worked alongside with Boutique Manager to achieve store's goals.
Wagering Operator
Western Australian Turf Club
Belmont, WA
09.2018 - 05.2019
- Greeted customers and processed racing bets.
- Processed payment for winning tickets.
- Updated display boards that show current betting opportunities.
- Overseen the betting terminals.
- Dealt with customers in a socially responsible way.
- Been alert to any potential fraud, underage gambling or other illegal activity and took action to prevent it.
Customer Service Advisor & Teller
Barclays Bank PLC ( ABSA Mauritius)
, Mauritius
09.2007 - 09.2015
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Shared detailed information regarding options to help customers make decisions.
- Provided account services to customers
- Performed specialized tasks such as preparing cashier's cheque, personal money orders and exchange foreign currencies
- Recorded all transactions promptly, accurately and in compliance with bank procedures
- Cross-sold bank's products, informed customers of new services and products
- Maintained customer's confidence and protected bank operations by keeping information confidential
- Ensured compliance with all internal controls and established policies and procedures
- Received deposits and loan payments, cashed cheques, issued savings and current account's withdrawal
Education
Diploma - Business Management & Administration & Marketing
Institute of Commercial Management
Mauritius2011
Higher School Certificate - Business Studies & Management
Loreto College Mahebourg
Mauritius2006
Skills
- Customer Service Oriented
- Good listening & communication skills
- Strong numerical ability
- Time management
- Fluent in English & French oral and written
- Stress tolerance
- Team spirit
- Can-do attitude
- Performance improvements
- Customer retention
- Supervision and training
- Employee development
- Organizational skills
- Data Management
- Data Entry
- SAP Knowledge
- Accounts Payable
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
Accounts Administrator
Macmahon Holdings Limited
07.2022 - Current
Store Manager
L'Occitane Australia
04.2021 - 07.2022
Assistant Store Manager
L'Occitane Australia
04.2019 - 04.2021
Wagering Operator
Western Australian Turf Club
09.2018 - 05.2019
Customer Service Advisor & Teller
Barclays Bank PLC ( ABSA Mauritius)
09.2007 - 09.2015
Diploma - Business Management & Administration & Marketing
Institute of Commercial Management
Higher School Certificate - Business Studies & Management
Loreto College Mahebourg
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