Highly empathetic and hard-working professional with experience in consultative sales, customer loyalty, and management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals.
Overview
10
10
years of professional experience
Work History
Office Assistant
Sanzone Retail Group
11.2024 - 08.2025
Assisted in preparing reports and presentations, contributing to team communication efforts.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Contributed to a positive work environment by fostering open communication among colleagues.
Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Completed weekly stocktakes.
Placed orders for multiple stores within the business.
Client Relationship Officer
SCOTPAC BUSINESS FINANCE
03.2022 - 12.2023
Provide exceptional client service to clients and other stakeholders through speedy and professional responses to queries in email and over the phone
Allocate payments effectively and efficiently
Conduct accurate verification calls to perform due diligence on client's debtor accounts to support the company lending processes
Monitor risk by detecting and rectifying potential client breaches of policy
Be a part of the lending process and carry out risk assessments.
Client Services Advisor
Youi Insurance
11.2020 - 12.2021
Recommended strategies for increasing customer loyalty and retention rates while minimizing attrition rates.
Provided guidance regarding best practices for using products or services offered by the company.
Conducted detailed research on customer issues utilizing internal resources as well as external sources.
Developed and maintained relationships with clients by providing excellent customer service.
Assisted with onboarding new clients and walked them through product features and benefits.
Collaborated with other departments when necessary to ensure a positive client experience.
Identified customer needs and communicated solutions to improve client satisfaction.
Responded promptly to incoming calls, emails, and chat requests from customers.
Participated in regular training sessions to stay up-to-date on changes in policies and procedures.
Inventory Coordinator
VAPO
10.2017 - 11.2020
Assisted with customers in events for product launches
Liaised with suppliers to purchase products and shipment of goods
Updated stock on new and existing products in inventory list through spreadsheet management
Created products in the inventory system including product descriptions and creating product imagery for the website/s
Responsible for updating and maintaining the website
Assisted stocktake for national retail stores and warehouse, including cycle counting and quarter/yearly stocktake
Assisted staff with any stock queries and fixed issues
Managed stock flow to ensure product levels are consistent.
Distribution Coordinator
VAPO
10.2016 - 10.2017
Developed and implemented an operational framework to ensure processes are completed
Assisted in managed performance to meet safety, quality and delivery of products
Managed and facilitated internal stakeholders to investigate and resolve distribution issues to meet customer expectations
Coordinated the daily warehouse needs of picking, packing and shipping.
Sales Consultant
Kulture Marketing
07.2016 - 10.2016
Implemented cold calling strategies by walking door to door to acquire new clients to pledge for charities and identify new opportunities
Achieved fundraising targets and sales for Charities through relationship building and up-selling strategies
Assisted charity organizations with their goals by learning their organization.
Retail Assistant and Key Holder
Mirrou
01.2016 - 07.2016
Provided excellent customer service to improve the customer experience by managing customer request needs and complaints with ownership
Managed and delegated daily tasks within the team done quickly and efficiently
Coordinated a team to meet store targets and budgets
Responsible for opening and closing the store independently
Planned the visual and design layout for the store.
Education
Certificate - Advance Travel and Tourism Level 3&4 and International Flight Attending
New Zealand School of Tourism
12.2014
High School Diploma - undefined
Papatoetoe High School
12.2013
Skills
Strong empathy
Proficient in [Software]
Problem-solving abilities
Effective Communication
Account Management
Teamwork and Collaboration
Adaptability and Flexibility
Interpersonal Skills
Positive attitude
Hobbies and Interests
Intercultural learning, Music, Travel and Languages
Timeline
Office Assistant
Sanzone Retail Group
11.2024 - 08.2025
Client Relationship Officer
SCOTPAC BUSINESS FINANCE
03.2022 - 12.2023
Client Services Advisor
Youi Insurance
11.2020 - 12.2021
Inventory Coordinator
VAPO
10.2017 - 11.2020
Distribution Coordinator
VAPO
10.2016 - 10.2017
Sales Consultant
Kulture Marketing
07.2016 - 10.2016
Retail Assistant and Key Holder
Mirrou
01.2016 - 07.2016
High School Diploma - undefined
Papatoetoe High School
Certificate - Advance Travel and Tourism Level 3&4 and International Flight Attending