Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

TANIAN DANIELS

Perth,Australia

Summary

Highly empathetic and hard-working professional with experience in consultative sales, customer loyalty, and management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals.

Overview

10
10
years of professional experience

Work History

Office Assistant

Sanzone Retail Group
11.2024 - 08.2025
  • Assisted in preparing reports and presentations, contributing to team communication efforts.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Completed weekly stocktakes.
  • Placed orders for multiple stores within the business.

Client Relationship Officer

SCOTPAC BUSINESS FINANCE
03.2022 - 12.2023
  • Provide exceptional client service to clients and other stakeholders through speedy and professional responses to queries in email and over the phone
  • Allocate payments effectively and efficiently
  • Conduct accurate verification calls to perform due diligence on client's debtor accounts to support the company lending processes
  • Monitor risk by detecting and rectifying potential client breaches of policy
  • Be a part of the lending process and carry out risk assessments.

Client Services Advisor

Youi Insurance
11.2020 - 12.2021
  • Recommended strategies for increasing customer loyalty and retention rates while minimizing attrition rates.
  • Provided guidance regarding best practices for using products or services offered by the company.
  • Conducted detailed research on customer issues utilizing internal resources as well as external sources.
  • Developed and maintained relationships with clients by providing excellent customer service.
  • Assisted with onboarding new clients and walked them through product features and benefits.
  • Collaborated with other departments when necessary to ensure a positive client experience.
  • Identified customer needs and communicated solutions to improve client satisfaction.
  • Responded promptly to incoming calls, emails, and chat requests from customers.
  • Participated in regular training sessions to stay up-to-date on changes in policies and procedures.

Inventory Coordinator

VAPO
10.2017 - 11.2020
  • Assisted with customers in events for product launches
  • Liaised with suppliers to purchase products and shipment of goods
  • Updated stock on new and existing products in inventory list through spreadsheet management
  • Created products in the inventory system including product descriptions and creating product imagery for the website/s
  • Responsible for updating and maintaining the website
  • Assisted stocktake for national retail stores and warehouse, including cycle counting and quarter/yearly stocktake
  • Assisted staff with any stock queries and fixed issues
  • Managed stock flow to ensure product levels are consistent.

Distribution Coordinator

VAPO
10.2016 - 10.2017
  • Developed and implemented an operational framework to ensure processes are completed
  • Assisted in managed performance to meet safety, quality and delivery of products
  • Managed and facilitated internal stakeholders to investigate and resolve distribution issues to meet customer expectations
  • Coordinated the daily warehouse needs of picking, packing and shipping.

Sales Consultant

Kulture Marketing
07.2016 - 10.2016
  • Implemented cold calling strategies by walking door to door to acquire new clients to pledge for charities and identify new opportunities
  • Achieved fundraising targets and sales for Charities through relationship building and up-selling strategies
  • Assisted charity organizations with their goals by learning their organization.

Retail Assistant and Key Holder

Mirrou
01.2016 - 07.2016
  • Provided excellent customer service to improve the customer experience by managing customer request needs and complaints with ownership
  • Managed and delegated daily tasks within the team done quickly and efficiently
  • Coordinated a team to meet store targets and budgets
  • Responsible for opening and closing the store independently
  • Planned the visual and design layout for the store.

Education

Certificate - Advance Travel and Tourism Level 3&4 and International Flight Attending

New Zealand School of Tourism
12.2014

High School Diploma - undefined

Papatoetoe High School
12.2013

Skills

  • Strong empathy
  • Proficient in [Software]
  • Problem-solving abilities
  • Effective Communication
  • Account Management
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Interpersonal Skills
  • Positive attitude

Hobbies and Interests

Intercultural learning, Music, Travel and Languages

Timeline

Office Assistant

Sanzone Retail Group
11.2024 - 08.2025

Client Relationship Officer

SCOTPAC BUSINESS FINANCE
03.2022 - 12.2023

Client Services Advisor

Youi Insurance
11.2020 - 12.2021

Inventory Coordinator

VAPO
10.2017 - 11.2020

Distribution Coordinator

VAPO
10.2016 - 10.2017

Sales Consultant

Kulture Marketing
07.2016 - 10.2016

Retail Assistant and Key Holder

Mirrou
01.2016 - 07.2016

High School Diploma - undefined

Papatoetoe High School

Certificate - Advance Travel and Tourism Level 3&4 and International Flight Attending

New Zealand School of Tourism
TANIAN DANIELS