TANIAN DANIELS
Perth,Australia
Summary
Highly empathetic and hard-working professional with experience in consultative sales, customer loyalty, and management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals.
Overview
10
10
years of professional experience
Work History
Office Assistant
Sanzone Retail Group
11.2024 - 08.2025
- Assisted in preparing reports and presentations, contributing to team communication efforts.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Completed weekly stocktakes.
- Placed orders for multiple stores within the business.
Client Relationship Officer
SCOTPAC BUSINESS FINANCE
03.2022 - 12.2023
- Provide exceptional client service to clients and other stakeholders through speedy and professional responses to queries in email and over the phone
- Allocate payments effectively and efficiently
- Conduct accurate verification calls to perform due diligence on client's debtor accounts to support the company lending processes
- Monitor risk by detecting and rectifying potential client breaches of policy
- Be a part of the lending process and carry out risk assessments.
Client Services Advisor
Youi Insurance
11.2020 - 12.2021
- Recommended strategies for increasing customer loyalty and retention rates while minimizing attrition rates.
- Provided guidance regarding best practices for using products or services offered by the company.
- Conducted detailed research on customer issues utilizing internal resources as well as external sources.
- Developed and maintained relationships with clients by providing excellent customer service.
- Assisted with onboarding new clients and walked them through product features and benefits.
- Collaborated with other departments when necessary to ensure a positive client experience.
- Identified customer needs and communicated solutions to improve client satisfaction.
- Responded promptly to incoming calls, emails, and chat requests from customers.
- Participated in regular training sessions to stay up-to-date on changes in policies and procedures.
Inventory Coordinator
VAPO
10.2017 - 11.2020
- Assisted with customers in events for product launches
- Liaised with suppliers to purchase products and shipment of goods
- Updated stock on new and existing products in inventory list through spreadsheet management
- Created products in the inventory system including product descriptions and creating product imagery for the website/s
- Responsible for updating and maintaining the website
- Assisted stocktake for national retail stores and warehouse, including cycle counting and quarter/yearly stocktake
- Assisted staff with any stock queries and fixed issues
- Managed stock flow to ensure product levels are consistent.
Distribution Coordinator
VAPO
10.2016 - 10.2017
- Developed and implemented an operational framework to ensure processes are completed
- Assisted in managed performance to meet safety, quality and delivery of products
- Managed and facilitated internal stakeholders to investigate and resolve distribution issues to meet customer expectations
- Coordinated the daily warehouse needs of picking, packing and shipping.
Sales Consultant
Kulture Marketing
07.2016 - 10.2016
- Implemented cold calling strategies by walking door to door to acquire new clients to pledge for charities and identify new opportunities
- Achieved fundraising targets and sales for Charities through relationship building and up-selling strategies
- Assisted charity organizations with their goals by learning their organization.
Retail Assistant and Key Holder
Mirrou
01.2016 - 07.2016
- Provided excellent customer service to improve the customer experience by managing customer request needs and complaints with ownership
- Managed and delegated daily tasks within the team done quickly and efficiently
- Coordinated a team to meet store targets and budgets
- Responsible for opening and closing the store independently
- Planned the visual and design layout for the store.
Education
Certificate - Advance Travel and Tourism Level 3&4 and International Flight Attending
New Zealand School of Tourism
12.2014
High School Diploma - undefined
Papatoetoe High School
12.2013
Skills
- Strong empathy
- Proficient in [Software]
- Problem-solving abilities
- Effective Communication
- Account Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Interpersonal Skills
- Positive attitude
Hobbies and Interests
Intercultural learning, Music, Travel and Languages
Timeline
Office Assistant
Sanzone Retail Group
11.2024 - 08.2025
Client Relationship Officer
SCOTPAC BUSINESS FINANCE
03.2022 - 12.2023
Client Services Advisor
Youi Insurance
11.2020 - 12.2021
Inventory Coordinator
VAPO
10.2017 - 11.2020
Distribution Coordinator
VAPO
10.2016 - 10.2017
Sales Consultant
Kulture Marketing
07.2016 - 10.2016
Retail Assistant and Key Holder
Mirrou
01.2016 - 07.2016
High School Diploma - undefined
Papatoetoe High School
Certificate - Advance Travel and Tourism Level 3&4 and International Flight Attending
New Zealand School of Tourism