Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tania Budiono

Melbourne,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Business Owner/Operator

Sinjeon K-Street Food Hawthorn
05.2023 - Current
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Improved safety procedures to create safe working conditions for workers.
  • Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.

Supervisor of Operations

SUBWAY®Restaurants
03.2020 - 01.2023
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

Cafe Manager

Study Press Cafe
06.2017 - 11.2020
  • Developed unique events and special promotions to drive sales.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Education

BBA - Business Administration And Management

Kaplan Business School
Melbourne, VIC
09.2021

Skills

  • Issue Resolution
  • Attention to Detail
  • Business Leadership
  • Financial Reporting
  • Document and Records Management
  • Sales and Upselling
  • Customer Service
  • POS Systems and Ordering Platforms
  • Order and Refund Processing

Timeline

Business Owner/Operator

Sinjeon K-Street Food Hawthorn
05.2023 - Current

Supervisor of Operations

SUBWAY®Restaurants
03.2020 - 01.2023

Cafe Manager

Study Press Cafe
06.2017 - 11.2020

BBA - Business Administration And Management

Kaplan Business School

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Tania Budiono