Tanicka Carey
Brisbane,Australia
Summary
I am a motivated and results-driven professional with a strong foundation in teamwork, communication, and problem-solving. I am eager to expand my knowledge in the finance sector. With a proven ability to collaborate effectively across diverse teams, manage multiple priorities, and communicate clearly in fast-paced environments, I bring a solution-oriented mindset and a proactive approach to every challenge. I am passionate about supporting others in achieving their goals and fostering a positive, high-performing team culture.
Overview
5
5
years of professional experience
Work History
Member Growth Representative
Australian Retirement Trust
08.2024 - Current
- Provided accurate and comprehensive information to clients, including general advice, while maintaining strict compliance standards.
- Proactively guided members through a range of solutions to deliver outcomes aligned with both member needs and goals.
- Acted as the primary contact for all advice booking enquiries across the Australian Retirement Trust Group, managing triage, scheduling, cancellations, and rescheduling for financial planners and members.
- Delivered workplace planning functions, including the development and implementation of adviser appointment schedules using financial planning systems such as Xplan, Engageware and Midwinter.
- Assisted with team leader responsibilities during absences, including coaching, training team members, and conducting call evaluations.
- Identified strategic business improvement opportunities and supported the implementation of process enhancements to improve overall outcomes.
Member Solutions Consultant
Australian Retirement Trust
09.2022 - 08.2024
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Performed data entry tasks to keep records up-to-date and accurately entered data into the system.
- Identified potential problems and escalated them as needed to ensure resolution.
- Suggested improvements to existing procedures based on customer feedback.
- Maintained current knowledge of company products, services, and processes.
- Tracked all customer interactions using internal software applications.
- Promoted customer satisfaction by resolving problems with knowledgeable and friendly service.
- Quality assurance on data entry completed by other staff members to ensure correct compliance and administration benchmarks were met.
- Worked with business architects to assist with business development.
- Assisted with process improvement within the team to reduce risk.
- Coaching and training members of the team on tasks, calls and processes.
Inbound Sales Representative
TSA Group - Telstra
04.2022 - 09.2022
- Applied good listening skills to determine customer preferences and financial limits.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Presented sales pitches to clients with basic needs.
- Upsold products and services to address customer needs and maximize sales.
- Answered questions and informed customers of current sales and promotions.
- Maintained a professional, friendly demeanor with customers at all times.
- Established knowledge of protocols, products, answering customer inquiries, and reducing wait times.
- Resolved customer call complaints within 24 hours, reducing the likelihood of negative reviews.
- Dispatched customer calls to appropriate company departments for unresolved questions and concerns.
- Managed customer returns and complaints with an understanding demeanor, increasing customer brand loyalty.
Hospitality Supervisor
Crackerjack Chicken
02.2021 - 11.2021
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Oversaw food preparation, production, and presentation according to quality standards.
- Provided reasonable service to improve customer service ratings.
- Supervised staff and assigned duties for complete coverage.
- Resolved guest problems and complaints to improve overall satisfaction.
- Provided highest quality customer service standards by anticipating customer needs.
Food and Beverage Attendant
The Norville Hotel
08.2020 - 01.2021
- Maintained dining and food service areas to maximize safety and cleanliness.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided exceptional service that reflected restaurant standards and core values.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Replenished stocking stations with utensils, condiments, and napkins.
- Effectively multitasked within fast-paced environment.
- Supported serving staff in delivering accurate and well-presented food orders.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Set tables for upcoming meals by following food service guidelines.
Skills
- Data entry skills
- Process Improvement
- Conflict mediation
- Complex Problem Solving
- Customer Service
- Verbal and Written Communications
References
References on request
Timeline
Member Growth Representative
Australian Retirement Trust
08.2024 - Current
Member Solutions Consultant
Australian Retirement Trust
09.2022 - 08.2024
Inbound Sales Representative
TSA Group - Telstra
04.2022 - 09.2022
Hospitality Supervisor
Crackerjack Chicken
02.2021 - 11.2021
Food and Beverage Attendant
The Norville Hotel
08.2020 - 01.2021