Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tanieka Booth – McNeill

Arana Hills,Australia

Summary

Motivated second-year psychology student with a passion for mental health, child development, and empowering women and young individuals. Exceptional organisational skills, keen attention to detail, and strong communication abilities to thrive in autonomous settings. Dedicated to upholding confidentiality and providing a compassionate, professional atmosphere for clients. Eager to join a client-focused healthcare team that aligns with my values in an administrative role.

Overview

3
3
years of professional experience

Work History

Online Team Member

Woolworths
05.2022 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
  • Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.

Personal Assistant to the Office Manager

Patman Planning Group
01.2022 - 11.2024
  • Maintained an organised filing system, ensuring easy access to important documents and efficient record-keeping practices within the office.
  • Maintained a professional atmosphere in the office, handling confidential information discreetly and diplomatically.
  • Provided excellent problem-solving skills when facing unforeseen challenges or obstacles in completing assigned tasks.
  • Contributed to a positive team culture by proactively assisting colleagues when needed, promoting collaboration within the office setting.
  • Updated and maintained confidential databases and records.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

Bachelor of Psychology - Psychology

Griffith University
Mount Gravatt, QLD
10-2027

Certificate III - Animal Care (Behaviour)

TAFE QLD
Brisbane, QLD
06-2024

Certificate III - Business

Event Cinemas
Springfield, QLD
10-2021

High School Certificate -

Springfield Central State Highschool
Springfield, QLD
11-2021

Skills

  • Client support
  • Attentive communication
  • Problem-solving ability
  • Accurate data entry
  • Conflict resolution
  • Transaction processing
  • Professional phone interaction
  • Fundamental IT skills
  • Experienced user of Microsoft Office Suite

Accomplishments

Founder – Shielded Socks
Springfield Central State High School | 2017– 2020

  • Founded a social enterprise at age 14 to support youth mental health through school-compliant socks featuring hidden positive affirmations.
  • Created the product to empower students facing bullying and mental health challenges by promoting daily confidence and self-worth.
  • Won the 2018 Future Anything National Grand Final, securing $10,000 in funding and mentorship opportunities.
  • Named Young Social Entrepreneur of the Year in 2018.
  • Recognised in Queensland Parliament for contributions to youth empowerment and mental health advocacy.
  • Awarded Young Person of the Year in 2019 by MP Charis Mullen.
  • Donated 50% of profits to Kids Helpline, reinforcing the enterprise’s commitment to social impact.

Timeline

Online Team Member

Woolworths
05.2022 - 11.2024

Personal Assistant to the Office Manager

Patman Planning Group
01.2022 - 11.2024

Bachelor of Psychology - Psychology

Griffith University

Certificate III - Animal Care (Behaviour)

TAFE QLD

Certificate III - Business

Event Cinemas

High School Certificate -

Springfield Central State Highschool

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Tanieka Booth – McNeill