Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taniela Ungounga

Sydney

Summary

Dynamic manager with a proven track record at Yudi Development, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and strategic problem-solving. Skilled in staff training and budget management, driving operational efficiency and fostering a productive work environment. Committed to continuous improvement and high-quality service delivery.

Overview

16
16
years of professional experience

Work History

Manager

Yudi Development
11.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Customer Service Representative

Immigration New Zealand
01.2019 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Delivered prompt service to prioritize customer needs.

Head Supervisor

Romeos Vineyard
01.2009 - 01.2019
  • Contributed to the growth of the department by identifying areas for improvement and implementing strategic changes accordingly.
  • Led a team of supervisors in achieving company goals and maintaining high standards of work quality.
  • Conducted thorough evaluations of vendor proposals before making informed decisions on partnerships, ensuring alignment with company objectives and budgetary constraints.
  • Spearheaded process improvements that led to increased efficiency within the department.
  • Established clear objectives for the team, resulting in improved performance metrics across various projects.
  • Mentored new supervisors joining the team, sharing valuable insights gained from extensive experience in order to facilitate their growth within the company rapidly.
  • Delivered results-driven solutions that addressed specific business needs while adhering to organizational guidelines and industry best practices.
  • Developed strong relationships with clients through consistent communication, leading to increased customer satisfaction rates.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Played an integral role in the recruitment process by identifying top talent, conducting interviews, and providing insightful input on hiring decisions.
  • Using machinery and RF scanners.
  • Quality control officer.

Education

High School Diploma -

Palmerston North Boys High School
Palmerston North, New Zealand
12-2008

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Documentation and reporting
  • Conflict resolution
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring

Timeline

Manager

Yudi Development
11.2023 - Current

Customer Service Representative

Immigration New Zealand
01.2019 - 10.2023

Head Supervisor

Romeos Vineyard
01.2009 - 01.2019

High School Diploma -

Palmerston North Boys High School

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Taniela Ungounga