Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Work Availability
Work Preference
Quote
Languages
Timeline
Hi, I’m

Tanielle Rowe

Kangaroo Point,QLD
Tanielle Rowe

Summary

Professional retail leader with experience in managing store operations and optimizing staff performance. Strong focus on team collaboration and achieving results, adapting efficiently to changing needs. Skilled in inventory management, customer service, and employee training, with reliable and flexible approach. Known for fostering positive work environment and driving store success.

Overview

10
years of professional experience
2
Certification

Work History

Hireup / Mable

NDIS Support Worker
02.2020 - Current

Job overview

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Funtasia

Retail Shift Manager
04.2022 - 07.2024

Job overview

  • Monitored the sales floor constantly to identify potential bottlenecks or inefficiencies that could impede smooth operations during peak hours.
  • Provided exceptional customer service by actively listening to customer needs and promptly addressing concerns or requests.
  • Assisted in recruiting top talent, conducting interviews, and making hiring recommendations based on skillset compatibility with the team dynamics.
  • Streamlined inventory management with regular stock audits and efficient merchandise replenishment.
  • Maintained strong vendor relationships to ensure timely product deliveries and favorable pricing negotiations.
  • Reduced employee turnover through effective training and mentoring of new staff members.

Old Man Drew Café

Café All Rounder Supervisor
01.2019 - 04.2022

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Slices Restaurant

04.2018 - 12.2019

Job overview

  • Highly reliable and dedicated restaurant worker with a strong customer service record and a stellar work ethic
  • Excellent grasp of safety and sanitation standards
  • Superior organization and problem-solving skills
  • Cash register and credit card machine operation abilities
  • Exceptional ability to lift objects weighing up to 10kgs
  • Strong interpersonal and customer service skills
  • High ability to follow oral and written instructions
  • Greet and seat guests, deliver beverages and food to guest tables
  • Assist with cleaning and arranging tables at beginning and end of shift, assist with accommodations for elderly and disabled guests
  • Inform guests on food ingredients and preparation times
  • Assisted with dishwashing and other cleaning tasks required, upheld sanitary safety standards in all tasks that were completed

Fitzroy Social

Duty Manager
09.2016 - 03.2018

Job overview

  • Trained employees in essential job functions.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.

Education

FRONTLINE HOSPITALITY

Certificate II from Hospitality

University Overview

APPRENTICESHIP GROUP AUSTRALIA (AGA)

Certificate III from Education Support
12.2020

University Overview

Skills

  • Time management
  • Team leadership
  • Decision-making
  • Customer service
  • Staff training and development
  • Staff management
  • Relationship building
  • Strategic planning
  • Shift scheduling
  • Budget control

Certification

  • First Aid Certificate
  • CPR
  • Working with Children's Check
  • National Police Check
  • Infection Control Training (COVID-19)
  • RSA

References

References
On Request

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
  • Supervised team of 15 staff members.
Availability
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsPaid time off

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Languages

English
Bilingual or Proficient (C2)

Timeline

Retail Shift Manager
Funtasia
04.2022 - 07.2024
NDIS Support Worker
Hireup / Mable
02.2020 - Current
Café All Rounder Supervisor
Old Man Drew Café
01.2019 - 04.2022
Slices Restaurant
04.2018 - 12.2019
Duty Manager
Fitzroy Social
09.2016 - 03.2018
APPRENTICESHIP GROUP AUSTRALIA (AGA)
Certificate III from Education Support
FRONTLINE HOSPITALITY
Certificate II from Hospitality

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Tanielle Rowe