Taniesha Angelkovski
Shellharbour
Summary
I worked for four years at a busy local bakery/cafe on the main street of Huskisson as a highschool student, where I learned to communicate effectively with both customers and fellow employees. Fresh out of highschool I moved straight into a leadership role as a shift manager at ALDI Vincentia where I was trusted with various high responsibility tasks to complete daily.
My friendly demeanor and attention to detail ensured a positive experience for customers as well as my fellow employees, and I brought this attitude as well as my learned skills to Tuggeranong ALDI in Canberra; where I transferred to study for two years full time. My previous employers would describe me as a reliable, hard worker and a valued member of the work place.
Overview
7
7
years of professional experience
Work History
Store Assistant
ALDI Australia
02.2023 - 01.2025
- Processed both cash and eftpos transactions accurately to ensure smooth checkout experience.
- Collaborated with team members to create engaging product displays, increasing overall store appeal.
- Maintained organized store layout by restocking merchandise and keeping products easily accessible.
- Improved customer satisfaction by providing timely assistance and addressing concerns.
- Safely operated both electric and manual pallet jack's to move large and heavy items daily
- Lifted heavy items with safe manual handling skills
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Remained calm and composed in tense situations involving angry or upset customers.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
Shift Manager
ALDI Australia
03.2022 - 01.2023
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Conducted safety inspections to ensure compliance with health regulations.
- Completed daily stocktake to ensure product availability
- Assigned tasks to employees
- Assess product quality to determine wastage
- Opened the store of a morning: including unloading stock, replacing price cards, disarming the alarms, counting tills and assigning staff to registers
- Shut the store of an afternoon including safe count, till balancing, topping up change and completing safe documentation
- Completing incident reports and customer complaint forms while working to rectify the issue at a store level
Front of House/Service
Huskisson Bakery
11.2017 - 03.2022
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Used POS system to process sales, phone orders, refunds, loyalty card activations and wholesale orders.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers and helped with product questions, selections and purchases in-store, providing friendly, knowledgeable assistance.
- Completed afternoon bank drops for manager. Assisted with shop set up as well as shop close.
- Kept fronthouse area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from customers, and various other callers including co- workers seeking information.
- Provided clerical support to company employees by faxing documents.
Education
Recently Renewed First Aid Certificate [Inc. CPR] -
Australia Wide First Aid
Bachelor of Physiotherapy - Health
Western Sydney University
Campbelltown, NSW01-2029
High School Diploma -
St John The Evangelist Catholic High School
Nowra11-2021
Skills
- Workplace cleanliness
- Safety management
- Inventory management
- Friendly and helpful
- Multitasking
- Honest and dependable
- Cash handling
- Attention to detail
- Excellent communication
- Reliable and responsible
Timeline
Store Assistant
ALDI Australia
02.2023 - 01.2025
Shift Manager
ALDI Australia
03.2022 - 01.2023
Front of House/Service
Huskisson Bakery
11.2017 - 03.2022
Recently Renewed First Aid Certificate [Inc. CPR] -
Australia Wide First Aid
Bachelor of Physiotherapy - Health
Western Sydney University
High School Diploma -
St John The Evangelist Catholic High School
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