Summary
Overview
Work History
Education
Skills
Personal Qualities
References
Certification
Accomplishments
Timeline
Generic

Tanika Brooks

Perth,WA

Summary

Motivated professional offering Certificates in Retail Services III, Hospitality II, Business I. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. I have diversity in experience that has allowed me to upskill in stressful environments. I am currently employed as a full time Scheduler for ERGT's Perth office (Hub), making me highly effective at managing calendars in demanding, fast-paced environments and versed in resource management and operations sequencing.

I look forward to the opportunity of joining your team, learning new skills and meeting new people.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Scheduler - PTC

ERGT
Jandakot, WA
08.2023 - Current
  • Collaborate with Training Center Leaders to develop long-term plans for future projects (12 months out).
  • Maintain and communicate a calender of training development opportunities.
  • Conduct regular internal audits on staff records for company compliance standards.
  • Heavily involved in project work to modify existing online systems.
  • Record, file and ensure accurate compliance records for all company centers.
  • Assist Training Center Leaders in ensuring training staff maintain company compliance standards.
  • Schedule and maintain scheduling board with capacity numbers, staffing and other relevant information.
  • Book interstate travel for internal clients.
  • Liaising with Client Partnership team to plan onsite facilitation of courses.
  • Monitored mailbox for scheduling requests and trainer availability.
  • Assist in weekly Market Demand meeting to ensure course availability for clients.
  • Ensure staff resources are available a minimum of 2 weeks out.
  • On call for all training staff.
  • Ensuring contingency plans for unforeseen circumstances.

National Sales and Service

ERGT
Jandakot, WA
08.2022 - 08.2023
  • Motivated and mentored employees to increase knowledge, skills and career potential within company.
  • Resolved customer complaints regarding sales and service.
  • Implemented changes based on customer feedback in order to improve customer experience.
  • Collaborated with cross-functional teams such as finance, operations, logistics.
  • Maintained relationships with key customers by providing them with high quality service.
  • Identified areas of improvement in order to optimize operational efficiency within the organization.
  • Provided exceptional customer service.

Physiotherapist Assistant

Embrace Therapy
08.2021 - 08.2022
  • The role involves admin work, emails, online tasks, phoning clients, communicating closely with physiotherapist, writing progress notes regularly, along with performing 1:1 exercise with client from a program developed by the physiotherapist
  • The job involves the ability to work alone efficiently as the role of admin is performed at my home and all the programs are performed at the client’s house for 45 minutes to one hour
  • Client relations are a strong factor of the work to encourage positive relations to exercise.

Therapy Assistant

Howard solomans residential estate
09.2020 - 08.2022
  • Works in a collaborative team, performing therapeutic procedures by administering heat-packs, instructing in exercises once a fortnight, encouraging the use of supportive devises such as z-frames and 4-wheel walkers and working 1:1 with residents providing emotional support
  • Manages time effectively to ensure all given tasks are completed to best of ability
  • Supporting and helping residents to walk and providing rehabilitative care to promote better quality of life
  • Encouraging residents to partake in activities such as; walking club, morning movers, active games, bingo, arts and crafts, mens club and many more
  • Provides residents with PROM exercises to upper and lower limbs
  • Partakes in work that involves ECase to communicate relevant information to the facility and provide details on activities.

Cleaner

Howard solomans residential estate
08.2018 - 02.2022
  • Providing exceptional cleaning services to residents and the facility
  • Duties include, but are not limited to; Dusting, vacuuming, spot cleaning, carpet cleaning, floor scrubbing, cleaning windows, taking out bins, restocking supplies in all areas

Part-time crew

McDonalds (FOREST LAKES)
03.2014 - 10.2018
  • Provided exceptional customer service through drive-thru and front counter
  • Engaged in excellent communication with customers, promoted suggestive selling
  • Skills developed in this role include; problem solving, working independently and in a team, self-management, working during busy periods, cleaning, stock, handling of electronic registers and cash, making coffee using steam wands and group handles and, detail cleans to coffee machines.

Education

Certificate III in Retail Services -

McDonalds
01.2018

Year 12 WACE Certificate, Certificate II in Hospitality, Certificate I Business’s -

Thornlie Senior High School
01.2017

Skills

  • Strong written and verbal communication skills
  • Trained in POS systems, ECase, and Serko
  • Strong time management and organisational skills
  • Fast learner and problem solver
  • Able to work independently and collaboratively in team
  • Sets and works towards SMART goals
  • Able to perform under pressure
  • Flexible and adaptable to new working environments
  • Staff Coordination
  • Strong Work Ethic
  • Microsoft Office Suite
  • Effective Multitasking
  • Resource Planning
  • Attention to Detail
  • Calendar Management
  • Document Management
  • Telephone Etiquette
  • Computer Skills
  • High knowledge of exercises and physical care

Personal Qualities

  • Hardworking and dedicated
  • Passionate
  • Thoughtful
  • Friendly and approachable
  • Honest and reliable
  • Flexible with hours
  • Good sense of humor
  • Problem solver
  • Self-motivated and driven
  • Confident

References

  • Emma Hamiruddin, Physiotherapist at Embrace Therapy, 0490175252
  • Ashley Fahey, Dimond Power Solutions, Business owner, 0433935741
  • Jackie Rance, Cleaner Supervisor, Howard Solomons Residential Estate, 0431339117

Certification

  • BOSIETCA_EBS
  • ECHUTE
  • PUASAR022 Participate in a rescue operation
  • PUASAR032 Undertake vertical rescue
  • RIIWHS204E Work safely at heights
  • HLTAID009 Provide cardiopulmonary resuscitation
  • HLTAID010 Provide basic emergency life support
  • HLTAID011 Provide first aid
  • CONTAIN-IT (Safer together)

Accomplishments

  • Recognition: For creating a call closing bingo sheet for the NSS team to end calls in a nice way to customers and bragging rights for the winner.
  • Recognition: Taking the lead and arranging a training day for my colleagues and myself to visit our fremantle facility. Greatly appreciated by all :)
  • Recognition: Tanika always goes above and beyond to assist with NSS scheduling requests.

Timeline

Scheduler - PTC

ERGT
08.2023 - Current

National Sales and Service

ERGT
08.2022 - 08.2023

Physiotherapist Assistant

Embrace Therapy
08.2021 - 08.2022

Therapy Assistant

Howard solomans residential estate
09.2020 - 08.2022

Cleaner

Howard solomans residential estate
08.2018 - 02.2022

Part-time crew

McDonalds (FOREST LAKES)
03.2014 - 10.2018

Certificate III in Retail Services -

McDonalds

Year 12 WACE Certificate, Certificate II in Hospitality, Certificate I Business’s -

Thornlie Senior High School

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