Tanika Croton
Brisbane,Qld
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
24/7 Multi Skilled Switchboard Operator - Trainer
Sullivan Nicolaides Pathology
02.2020 - Current
- Maintained knowledge of industry policies and procedures to operate efficiently
- Develop and document procedural guidelines to ensure operational efficiency.
- Continuously update procedures and documents in regards to workplace operations as needed.
- Conduct annual refresher training sessions to enhance teams skills and knowledge.
- Analyzed team performance and identified opportunities for additional training.
- Provide on-the-job training to newly hired workers and team members.
- Operate Avaya Systems to ensure smooth communication within the organization
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Prepared and presented supplementary learning material to support structured lessons.
- Documented messages and forwarded to correct individual.
- Monitor company security through Gallagher Systems to maintain a safe environment
- Monitor TMS system across all labs run by SNP to ensure efficient operations
- Manage multiple shared inbox's
- Monitor BMS system for the Bowen Hills Lab to maintain optimal facility conditions
- Liaise with managers and doctors internally and externally to facilitate effective communication
- Manage building operations after hours to address any issues or emergencies
- Contact QLD police and ambulance services after hours for critically ill patients under our Pathologist care
- Demonstrate proficiency in various procedures and manuals for specific departments while operating after hours, including SRA, Couriers, Hospital Collections across Brisbane, Doctor Services/Results, Facility Management, Data Entry, Covid Call Centre, Patient Services, QTB incubation process, and loading of Blood Cultures in the incubators
- Serve as the designated First Aid Person for all Bowen Hills Staff
- Act as the Emergency Contact for SNP staff company-wide
- Familiarity with disaster protocols in case of emergency
- Serve as Chief/Deputy Fire Warden in case of evacuation
- Maintain patient confidentiality while using SNP programs
- Utilize programs including Apollo, Apollo Gui, Sonic DX, Sonic CAD system, Riskman, Doctor Audit, and Image Enquiry
- Handle phone calls and transfer them to the relevant person or department
- Provide information for relevant inquiries
- Work independently and complete tasks without supervision
- Coordinate on-call rosters by contacting all departments and ensuring accurate scheduling
- Answer intercom calls and assist as needed
- Manage contractor sign-ins after hours and assign contractor security cards and keys when appropriate
- Demonstrate strong problem-solving skills while multitasking
- Operated switchboard and routed incoming calls to appropriate departments.
Dietetics and Food Beverage
Mater Private Hospital
07.2019 - 02.2020
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to patient inquiries and resolved complaints to establish trust and increase satisfaction.
- Delivered food to patient rooms, ensuring timely and accurate service
- Maintained patient confidentiality and respected their privacy
- Assisted patients within the scope of my role without compromising their health and well-being
- Prepared specific foods and drinks according to dietary requirements
- Maintained a clean and organized workplace in the kitchen and wards
- Followed proper protocols for Contact pre-cautions, droplet pre-cautions, and airborne pre-cautions, including the use of correct PPE
- Maintained professionalism in all interactions with staff and patients
- Upheld high standards of personal hygiene
- Communicated with staff and patients in a respectful and empathetic manner
Anaesthetics
Peninsula Private Hospital
08.2017 - 10.2017
- Anaesthetic Tech (Student Placement) duties
- Assisted with surgical practices, ensuring a smooth and efficient process
- Handled drugs safely and accurately
- Communicated effectively with patients, providing necessary information and reassurance
- Worked under the instruction and supervision of an Anaesthetist and Anaesthetic Technician
Education
Anaesthetic Technician Student
Tafe Queensland
South Brisbane2017
High School Diploma -
Sandgate District State High School
Deagon, QLD11.2015
Skills
- Customer Service
- Issue Resolution
- Operational Policies and Processes
- Private & Confidential Processes
- Working autonomously
- Liaising with Doctors and Executive staff
- Data Entry
- Proficient in Microsoft
- Critical Thinking
- Working in a team Cohesively
- Ability to adapt and upskill continuously within the role
- Lateral thinking
Certification
First Aid & CPR
Referees
Georgia Crain
Sullivan Nicolaides Pathology Human Resources
Phone: 07 3377 8363
Mobile: +61 430 125 718
Email: Georgia_Crain@snp.com.au
Timeline
24/7 Multi Skilled Switchboard Operator - Trainer
Sullivan Nicolaides Pathology
02.2020 - Current
Dietetics and Food Beverage
Mater Private Hospital
07.2019 - 02.2020
Anaesthetics
Peninsula Private Hospital
08.2017 - 10.2017
Anaesthetic Technician Student
Tafe Queensland
High School Diploma -
Sandgate District State High School
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