Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Tanika Gibson

Sunshine Coast,QLD

Summary

Passionate individual with many years of customer service and experience. Extremely fast learner with the ability to adapt to different environments and provide high-quality work and service. Quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with customers, clients and other team members. Extremely hard working with superior knowledge of the customer service industry, ready to join my next team.

Overview

1
1
year of professional experience

Work History

Crew Member

McDonald's Wodonga
  • Working as a team member with other restaurant professionals to ensure satisfied customers
  • Working well with other crew members and followed safety guidelines
  • Helped to increase customer return rates by providing excellent customer service at all times.

Crew Member

McDonald's
  • Exhibiting strong managerial traits, and the ability to serve as an effective leader
  • Trained new employees on store policies and procedures
  • Provided the highest level of customer service at every shift
  • Quickly and accurately handled financial transactions of all types
  • Acquired a Certificate III in Retail whilst being employed.

Barista

Bear Bones Cafe
  • Prepared food carefully in response to customer requests or allergies
  • Handled food with sanitation and safety in mind
  • Helped to achieve increases in sales
  • Offered new services based on the needs of a customer.

Waitress

Lone Star
  • Worked as a flexible server during overflow periods
  • Made suggestions to customers based on preferences
  • Worked to understand the desires and needs of customers
  • Consistently converted prospective buyers into customers
  • Aimed to increase product awareness, attract new customers, and retain existing customers.

Administrative Assistant

Financial Advisers Australia
03.2024 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Barista

Gloria Jeans
02.2023 - 01.2024
  • During my time here I learnt a lot of technical things about coffee machines, preparation of coffee, and about personal relationships
  • I learnt how to memorize regular customer's orders very well
  • I know for a fact I can excel tremendously in customer service areas, because of the relationships I made with customers at this venue.

Education

Grade 10 -

Murrumba State Secondary College Brisbane

Skills

  • Customer Satisfaction Expert
  • Teamwork Expert
  • Hospitality Expert
  • Artwork Expert
  • Communications Expert
  • Writing Expert
  • Sanitation Expert
  • Bones Expert
  • Customer Service Expert
  • Leadership Expert

References

Managers;

Rhian Pickering, +61 433 449 109

Teneyka Maxwell, +61 481 996 133

Amba Whalley, +61 425 214 577

Hobbies and Interests

  • Reading
  • Going to the Gym
  • Cleaning
  • Beaches

Timeline

Administrative Assistant

Financial Advisers Australia
03.2024 - 07.2024

Barista

Gloria Jeans
02.2023 - 01.2024

Crew Member

McDonald's Wodonga

Crew Member

McDonald's

Barista

Bear Bones Cafe

Waitress

Lone Star

Grade 10 -

Murrumba State Secondary College Brisbane

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Tanika Gibson