Tanika Jacobs
Student
Brisbane,QLD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Nude Lucy
03.2024 - Current
- Expanded customer base through networking, and relationship building.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Disability Support Carer
Self Employed
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Disability Support Carer
Our Shining Stars
08.2021 - 12.2024
- The care and development of individuals with a variety of physical and intellectual disabilities.
- Experience in manual handling, complex communication techniques and community engagement for vulnerable individuals.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Fashion Stylist
CALEXICO
05.2022 - 02.2024
- Assisted in styling of shoots for print and television advertisements.
- Interacted with high-end luxury brands to obtain samples for styling projects.
- Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
- Significant experience in luxury customer service, merchandising, client relations and achieving sales KPI’s.
- Developed a unique understanding and passion for meeting client wants and needs as well as extensive experience in modelling and marketing in a highly competitive environment.
Barista
SUPA IGA Mount Cotton
08.2020 - 08.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Extending on hospitality experience while developing skills in a more mature work setting and making meaningful contributions to a successful team – Supa IGA Mount Cotton achieved multiple national awards at the 2020 IGA Awards of Excellence.
Cashier Staff AND Barista
McDonald's Victoria Point
09.2016 - 02.2020
- Welcomed customers and helped determine their needs.
- Involved in customer services, money handling, housekeeping and the preparation of hot food and drinks. Significant experience working as a part of a team in a high-pressure environment to deliver quality service.
Education
Bachelor of Business - Business & Marketing
Griffith University
Gold Coast, QLD 04.2001 -
Queensland Certificate of Education (QCE) -
Carmel College Thornlands
Brisbane, QLD 04.2001 -
Skills
Customer Service
Sales Development
Client Service
Customer Needs Assessment
Customer Relationship Building
Product and service knowledge
Network development
Upselling and Cross Selling
Product Merchandising
Honest and Dependable
Certification
Certificate 3 in Hospitality
Timeline
Sales Representative
Nude Lucy
03.2024 - Current
Disability Support Carer
Self Employed
01.2024 - Current
Fashion Stylist
CALEXICO
05.2022 - 02.2024
Disability Support Carer
Our Shining Stars
08.2021 - 12.2024
Barista
SUPA IGA Mount Cotton
08.2020 - 08.2021
Certificate 3 in Hospitality
03-2020
Cashier Staff AND Barista
McDonald's Victoria Point
09.2016 - 02.2020
Bachelor of Business - Business & Marketing
Griffith University
04.2001 -
Queensland Certificate of Education (QCE) -
Carmel College Thornlands
04.2001 -