Tanika-Jane Bottomley
Reservoir,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service, Food Handling, Back of House
Dominos
04.2013 - 07.2013
- Part time work whilst studying.
- Answered telephone to make reservations and take orders.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Handled cash transactions accurately while maintaining proper cash handling procedures.
- Implemented effective strategies for managing peak service hours without compromising the guest experience.
Dairy Farmhand
Wayne & Sandra McKay Milking
07.2013 - 09.2014
- Part time work whilst studying.
- Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
- Reported broken or damaged equipment to supervisor for repair or replacement.
- Assisted in reducing waste output with responsible manure management practices that protected local water sources from contamination.
- Observed animals and notified supervisor of signs of illness.
- Rotated animals between grazing areas to provide enough access to food.
- Herded livestock using farm ATVs.
Waitress, Front of House, Food Prepping.
Skout Solutions
04.2018 - 05.2018
- Full time work while studying.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress, Front of House, Functions.
Italian Australian Sporting Club
11.2018 - 02.2019
- Casual work whilst studying.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Console Operator, Unpacking Deliveries, Stocking Shelves.
British petroleum
05.2019 - 08.2019
- Part time work.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Reacted calmly during times of highly stressed or emergency situations.
Console Operator, Unpacking Deliveries, Stocking Shelves.
British petroleum
10.2019 - 11.2019
- Part time.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Reacted calmly during times of highly stressed or emergency situations.
Traffic Controller
Traffic Diversions Group
02.2024 - Current
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
Skills
- Communication abilities
- Customer Service
- Multitasking and Organization
- Decision-Making
- Attention to Detail
- Incident Logs
Education
No Degree - Year 10 VCE
Traralgon Secondary College
Traralgon, Vic 01.2010 - 06.2015
Timeline
Traffic Controller
Traffic Diversions Group
02.2024 - Current
Console Operator, Unpacking Deliveries, Stocking Shelves.
British petroleum
10.2019 - 11.2019
Console Operator, Unpacking Deliveries, Stocking Shelves.
British petroleum
05.2019 - 08.2019
Waitress, Front of House, Functions.
Italian Australian Sporting Club
11.2018 - 02.2019
Waitress, Front of House, Food Prepping.
Skout Solutions
04.2018 - 05.2018
Dairy Farmhand
Wayne & Sandra McKay Milking
07.2013 - 09.2014
Customer Service, Food Handling, Back of House
Dominos
04.2013 - 07.2013
No Degree - Year 10 VCE
Traralgon Secondary College
01.2010 - 06.2015
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