Tanika Mackay
Melbourne
Summary
Hello! I'm Tanika Mackay a passionate stock control,
administrative and customer service specialist with
over 10 years of relevant experience. I am a
dedicated and results driven individual who thrives
in team environments as well as independently
accomplished tasks. A naturally open and
enthusiastic nature results in easy rapport building,
communication and conflict resolution - which all
come with ease. Best suited to positions requiring
quick-thinking, adaptive qualities and active learning
- prefers being challenged in roles that require
varied skillsets and organization. These reflective
traits, combined with relevant industry experience
and an enthusiastic work ethic; ensure a successful
undertaking in a myriad of different roles.
Overview
18
18
years of professional experience
Work History
Inventory Management Specialist
Mercedes-Benz Australia
01.2023 - Current
- Supporting the sales team and selling agent's in regards to vehicle location tracking, transport bookings, ETA's and back end support in SAP and STS.
- Implementation of the sales Matrix in SAP/STS and constant monitoring to ensure minimum and maximum requirements are being met. This helps to ensure that a maximum selling potential is being reached across all agent's, that also complies with storage capabilities.
- Running daily reports and bulk actions accordingly, to determine that; all units are reflecting the correct logistics status and that all sold units are transport booked in a timely manner.
- Answering DQP and email enquiries that can include, but is not limited to; stock searches, providing STS links, issues with sales carding / logistics status', ETA's and transport bookings and any contracting issues that may arise.
- Analyzing inventory and transport trends to identify and prepare for potential issues and discrepancies.
- Communicating with our agent's when units have been damaged in transit, as well as sourcing alternative replacements when necessary.
- Launching new models in STS - from uploading to STS within a strict timeframe, to the ongoing agent support after the on-sell date.
- Working closely with our VPC and logistics managers, to identify congestion issues from the shipping ports, VPC sites, and interstate transport; that may directly impact the timeframes of units being delivered to agent sites.
Senior Automotive Stock Controller
Werribee & Western Automotive Group
12.2020 - 01.2023
- I was recognized in 2022 with a Nissan Elite performance gold ranking and awarded #1 Stock Controller in Victoria. This award was based on points received throughout the year, which were given out based on compliance and overall accuracy in reporting.
- Forecasting the supply and demand of vehicle inventories.
- Accounts and deal-processing with daily cycles and periodic full-scale audits. This includes
balancing accounts, reimbursing credit card transactions, the co-ordination of sales commission
payments and bonuses, invoicing, raising purchase orders and initiating finance payouts of
vehicles (floorplan transfers) between dealerships. - Kept detailed records of previous purchases, gross profits and standard prices for vehicles,
accessories and manufacturer claims. - Handling paperwork and filed documents for new vehicle sales, deal processing, stock
orders and damage / bonus claims. - Conducting daily sales delivery meetings - communicating with the general sales manager, sales
managers and sales / service staff to co-ordinate customer vehicle deliveries. - Administration duties, including but not limited to; updating deal logs, proficiency in managing
excel spreadsheets, answering email enquiries from both internal and external departments,
updating internal stock lists and databases, paperwork audits and ensuring full compliance with
filing practices. - Placing new vehicle orders direct to the manufacturer (Nissan Australia) and communicating
stock availability to the sales department. - Tracking vehicle arrivals, ETA's and delays - to be provided to customers for regular updates.
- Co-ordinating new and used vehicle deliveries - including; organizing the internal and external
fitment of accessories and mechanical repairs ( to prepare vehicles as per; the sales contract),
auditing sales contracts and registration / vehicle transfer paperwork and communicating
interdepartmentally the date and time of vehicle deliveries. - New and used vehicle registrations - entering vehicle details (vin, build, engine and compliance
numbers) direct to Vicroads and complying with their auditing standards and procedures. - Applying for fleet claims and bonus payments direct from Nissan.
- Starting new vehicle service agreements and warranties.
- Training new members of staff and ensuring compliance with all processes and filing for
auditing purposes.
Assistant Store Manager
Accessorize
07.2018 - 03.2020
- Visual merchandising of the store windows and store layouts, reflecting the changing seasons,
trends and statement pieces. - Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in continuous development of effective store associates to achieve desired sales and
results. - Complied and enforced OH&S standards and theft risks.
- Attended area manager meetings to discuss our store's performance and senior reviews.
- Launched sales promotions and necessary training.
- Conflict resolution and customer refunds.
- Rostering and payroll for all of the internal store's staff.
Stock Controller
Werribee Chrysler Jeep & Isuzu Ute
03.2017 - 05.2018
- Full stock control responsibilities across both brands including; ordering new vehicles and
accessories through manufacturer processes. - Costing and processing deals to determine sales margins and sales commissions / bonus
payments. - End of month sales reports and budgets, working closely with senior management to drive
target based results. - Wholesale vehicle sales and invoicing.
- Internal database updating of stock levels and pricing changes.
- Representing the company on training days and inter-dealership meet and greets.
- Submitting customer details to the manufactures - starting service schedules and warranties.
- Co-ordination and scheduling of new and used customer vehicle deliveries.
- Registration of all vehicles using Vicroads online services.
Automotive Sales Consultant
Werribee Chrysler Jeep & Isuzu Ute
01.2016 - 03.2017
- Increased revenue by skillfully upselling and closing customer sales and driving product
benefits around client needs. - Cultivated productive relationships with existing customers to retain business, through
exceptional follow-up after sales. - Generated sales across complete sales cycle process from prospecting through contract
negotiations and closings. - Maintained knowledge of current promotions, exchange guidelines, payment policies and
security practices. - Demonstrated products in effort to show potential buyers benefits and advantages and
encourage purchases. - Pricing and generating sales contracts and the necessary purchasing documentation for the
transfer of registrations etc.
Waitress Supervisor
Alfa Bakehouse
02.2015 - 01.2016
- Table service and food handling, including the responsible service of alcohol.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation
methods. - Attending the fresh sandwhich bar and ensuring the constant restocking of fresh
ingredients. - Cash handling and closing responsibilities.
Assistant Manager and Waitress
Al Porto Vecchio Restaurant
10.2013 - 01.2015
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels
and meet customer demand. - Rostering and hiring / training new members of staff.
- Paying staff wages and calculating / banking daily profits.
Waitress and Show Performer
Titanic Theatre Restaurant
09.2011 - 06.2013
- A La Carte table service and bartending.
- Impeccable standards of appearance - including costume, make-up and grooming.
- Memorized basic scripts and dialogue & dance routines for the show performances
throughout table service.
Park Ranger
Werribee Open Range Zoo
11.2009 - 06.2011
- Information guide for visitors of the park - including general enquiries and animal facts, bus
tours and enclosure / facility locations. - Executed guided visitor tours to convey park information and highlight notable areas.
- Facilitated sales in the gift store.
Team Member and Crew Trainer
KFC
02.2006 - 06.2011
- Customer service and cash handling responsibilities.
- Received 100% CHAMPS award for customer service excellence.
- Training new staff in compliance with current standards.
- Upholding OH&S standards of food handling preparation.
Education
Bachelor of Commercial Photography -
RMIT University
Melbourne, VIC12.2014
High School Diploma -
Thomas Carr College
Tarneit, VIC12.2010
Skills
- Administrative - Advanced competency in -
Microsoft; Outlook, Excel, Word, Adobe;
Photoshop, Lightroom, InDesign, Camera
Raw, Muse, Wondershare, FinalCutPro,
EraPower, EraLink, NISCOM and Saleslogs Now also; SAP/STS - Administrative - Advanced competency in -
Microsoft; Outlook, Excel, Word, Adobe;
Photoshop, Lightroom, InDesign, Camera
Raw, Muse, Wondershare, FinalCutPro,
EraPower, EraLink, NISCOM and Saleslogs - Personal - Well developed time management
skills and a well attuned responsible nature
- Calm and composed in high pressure
situations - including the necessary tools to
deal with conflict resolutions - A self motivator and enthusiastic motivator of
others in my workplace - encompassing the
facilitation of the necessary training and
support of new team members - Good general knowledge base and a
passionate commitment to further learning
References
Mercedes-Benz Australia
- Vehicle Inventory & Supply Chain Manager
Werribee Nissan - Werribee & Western Automotive Group
- General Sales Manager - Paul Kyriakou
- Sales Manager - Nisri Tsegey
- Administration Manager - Nicola Campisi
- HR Group Manager - Gustav Roos
- Dealer Principle - Kelly Van Blommestein
Werribee Chrysler Jeep / Isuzu - Hopper Motor Group
- General Sales Manager - Anthony Debetta
- Sales Manager - Dim Jovicic
- Sales Manager - Shawn Demicoli
- Dealer Principle - Paul O'halliran
- Administration Manager - Christine Zahra
Timeline
Inventory Management Specialist
Mercedes-Benz Australia
01.2023 - Current
Senior Automotive Stock Controller
Werribee & Western Automotive Group
12.2020 - 01.2023
Assistant Store Manager
Accessorize
07.2018 - 03.2020
Stock Controller
Werribee Chrysler Jeep & Isuzu Ute
03.2017 - 05.2018
Automotive Sales Consultant
Werribee Chrysler Jeep & Isuzu Ute
01.2016 - 03.2017
Waitress Supervisor
Alfa Bakehouse
02.2015 - 01.2016
Assistant Manager and Waitress
Al Porto Vecchio Restaurant
10.2013 - 01.2015
Waitress and Show Performer
Titanic Theatre Restaurant
09.2011 - 06.2013
Park Ranger
Werribee Open Range Zoo
11.2009 - 06.2011
Team Member and Crew Trainer
KFC
02.2006 - 06.2011
Bachelor of Commercial Photography -
RMIT University
High School Diploma -
Thomas Carr College
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