In my spare time I enjoy art, drawing, spending time with my dogs and exploring new places I love to try new things, travel to markets to support local and spend time with family and friends
Tanika Penkara
Summary
Customer-oriented with excellent interpersonal and communication skills. I love to meet new people and work as part of a team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Kennel Attendant & Social Media Assistant
Balanced Paws
04.2019 - Current
- Providing excellent care to 120+ dogs per week.
- Excellent communication skills with clients and team members.
- Observing dog behaviour and body language to ensure safe and appropriate socialization.
- The Ability to manage dogs individually or as part of a team with groups ranging from 1-17 dogs at a time with up to 40 dogs on site.
- Working in a team and individual environment.
- Cash management, POS and Eftpos (Square).
- Housekeeping and cleaning of daycare facilities.
- Management of bookings and great communication with clients via phone, message, email or face to face.
- Building booking forms and safe handling of confidential information.
- Daily open and close of business.
- Picking up and dropping off dog's to and from daycare.
Sales Assistant
Williams Shoes
07.2018 - Current
- Always striving to provide great customer service experiences.
- Great understanding of KPI's and sales targets and strives to achieve them.
- Great understanding of VM and Marketing displays, confidently implementing them and ensuring the store is always neat and looking it's best.
- Work independently and as part of the team.
- Follows all directions and is capable of decision making.
- Opening and closing of store and cash safety management/banking.
- Meeting clients' needs and requests with patience and understanding.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products
- Maintained cleanliness and organization of sales floor to uphold company standards
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
House Sitting & Boarding Kennels Attendant
Gippsland Boutique Boarding Kennels
10.2022 - 07.2025
- Assisting with bookings and check in/check out dates.
- Checking dogs in/out of facilities and greeting clients.
- Safe handling of cash and card payments.
- Keeping animals' company, exercising and cleaning.
- Administering medications and feeding.
- Communicating with clients via phone, message and face to face.
- Taking care of house/farm animals.
- Providing regular updates and excellent communication with all clients.
- Supervised daily care and feeding of dogs to ensure health and well-being.
- Assisted in administering medications following detailed instructions from veterinarians.
- Developed and implemented enrichment activities for dogs to enhance physical health.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
Customer Service
Muffin Break
01.2018 - 12.2019
- Food preparation and service.
- Cash handling and Eftpos.
- Closing of store.
- Safe food handling
- Daily cleaning
- Serving customers
Bar Staff & Waitress
Seaspray
01.2015 - 12.2017
- Use of POS and Eftpos
- Making staff and clients always feel welcome.
- Working as part of a team and independently
- Provided quick and efficient service through busy days, public holidays etc.
- Assisted my team with wedding and event set up.
- Ensured a responsible service of alcohol.
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed front desk operations, including reservations and guest check-ins efficiently.
- Oversaw inventory management for front of house supplies, maintaining stock levels effectively.
Education
Year 12 -
Sale College
Sale, Victoria12-2017
Skills
- Adaptable and flexible
- Excellent at communication and organisation
- Creative and driven
- Team player and can also work individually
- Great with POS systems
- Always looking to improve and develop new skills
- A keen eye for detail and marketing displays
- Calm under pressure
- Always striving to ensure customers are having a unique and welcoming experience
Certification
Cert 3 Retail Cosmetics
Interests
Timeline
House Sitting & Boarding Kennels Attendant
Gippsland Boutique Boarding Kennels
10.2022 - 07.2025
Kennel Attendant & Social Media Assistant
Balanced Paws
04.2019 - Current
Sales Assistant
Williams Shoes
07.2018 - Current
Customer Service
Muffin Break
01.2018 - 12.2019
Bar Staff & Waitress
Seaspray
01.2015 - 12.2017
Year 12 -
Sale College