Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Tanika Penkara

Summary

Customer-oriented with excellent interpersonal and communication skills. I love to meet new people and work as part of a team environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Kennel Attendant & Social Media Assistant

Balanced Paws
04.2019 - Current
  • Providing excellent care to 120+ dogs per week.
  • Excellent communication skills with clients and team members.
  • Observing dog behaviour and body language to ensure safe and appropriate socialization.
  • The Ability to manage dogs individually or as part of a team with groups ranging from 1-17 dogs at a time with up to 40 dogs on site.
  • Working in a team and individual environment.
  • Cash management, POS and Eftpos (Square).
  • Housekeeping and cleaning of daycare facilities.
  • Management of bookings and great communication with clients via phone, message, email or face to face.
  • Building booking forms and safe handling of confidential information.
  • Daily open and close of business.
  • Picking up and dropping off dog's to and from daycare.

Sales Assistant

Williams Shoes
07.2018 - Current
  • Always striving to provide great customer service experiences.
  • Great understanding of KPI's and sales targets and strives to achieve them.
  • Great understanding of VM and Marketing displays, confidently implementing them and ensuring the store is always neat and looking it's best.
  • Work independently and as part of the team.
  • Follows all directions and is capable of decision making.
  • Opening and closing of store and cash safety management/banking.
  • Meeting clients' needs and requests with patience and understanding.
  • Analyzed sales trends to identify opportunities for upselling and cross-selling products
  • Maintained cleanliness and organization of sales floor to uphold company standards
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

House Sitting & Boarding Kennels Attendant

Gippsland Boutique Boarding Kennels
10.2022 - 07.2025
  • Assisting with bookings and check in/check out dates.
  • Checking dogs in/out of facilities and greeting clients.
  • Safe handling of cash and card payments.
  • Keeping animals' company, exercising and cleaning.
  • Administering medications and feeding.
  • Communicating with clients via phone, message and face to face.
  • Taking care of house/farm animals.
  • Providing regular updates and excellent communication with all clients.
  • Supervised daily care and feeding of dogs to ensure health and well-being.
  • Assisted in administering medications following detailed instructions from veterinarians.
  • Developed and implemented enrichment activities for dogs to enhance physical health.
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.


Customer Service

Muffin Break
01.2018 - 12.2019
  • Food preparation and service.
  • Cash handling and Eftpos.
  • Closing of store.
  • Safe food handling
  • Daily cleaning
  • Serving customers

Bar Staff & Waitress

Seaspray
01.2015 - 12.2017
  • Use of POS and Eftpos
  • Making staff and clients always feel welcome.
  • Working as part of a team and independently
  • Provided quick and efficient service through busy days, public holidays etc.
  • Assisted my team with wedding and event set up.
  • Ensured a responsible service of alcohol.
  • Delivered exceptional customer service, ensuring positive dining experiences for all guests.
  • Managed front desk operations, including reservations and guest check-ins efficiently.
  • Oversaw inventory management for front of house supplies, maintaining stock levels effectively.

Education

Year 12 -

Sale College
Sale, Victoria
12-2017

Skills

  • Adaptable and flexible
  • Excellent at communication and organisation
  • Creative and driven
  • Team player and can also work individually
  • Great with POS systems
  • Always looking to improve and develop new skills
  • A keen eye for detail and marketing displays
  • Calm under pressure
  • Always striving to ensure customers are having a unique and welcoming experience

Certification

Cert 3 Retail Cosmetics

Interests

In my spare time I enjoy art, drawing, spending time with my dogs and exploring new places I love to try new things, travel to markets to support local and spend time with family and friends

Timeline

House Sitting & Boarding Kennels Attendant

Gippsland Boutique Boarding Kennels
10.2022 - 07.2025

Kennel Attendant & Social Media Assistant

Balanced Paws
04.2019 - Current

Sales Assistant

Williams Shoes
07.2018 - Current

Customer Service

Muffin Break
01.2018 - 12.2019

Bar Staff & Waitress

Seaspray
01.2015 - 12.2017

Year 12 -

Sale College

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Tanika Penkara