Tanika Rathnayake
Benalla
Summary
Experienced with customer service, assisting clients with product selections, and resolving inquiries efficiently. Utilizes merchandising techniques to create appealing displays that attract customers and boost sales. Knowledge of inventory management and maintaining organized stockrooms to ensure smooth operations.
Overview
9
9
years of professional experience
Work History
Retail Assistant
Woolworths Group
10.2023 - Current
- Trained new staff on customer service protocols and inventory management systems.
- Streamlined merchandise restocking processes to enhance store efficiency and product availability.
- Implemented visual merchandising strategies to optimize product presentation and increase customer engagement.
- Led team in achieving sales targets through effective promotions and upselling techniques.
Primary / Secondary Teacher
CP/ TEL/ Pilhatha College
10.2019 - 04.2023
- Provided management and assessment strategies to meet the different needs of students.
- Created, administered, and graded tests and assessments.
- Designed and implemented daily and weekly lesson plans.
- Analyzed individual learning paths as per students’ needs.
- Evaluated students’ achievements and conducted awareness programs with parents.
- Managed and directed a variety of educational programs and initiatives.
Subjects Teacher
Stamford College, Kandy
05.2018 - 10.2019
- Designed and implemented lesson plans for primary and secondary graders.
- Designed and implemented weekly lesson plans.
- Implemented programs for visual communication art and creativity.
- Conducted awareness meetings for parents regarding students’ curriculum achievements.
- Analyzed individual learning paths as per students’ needs.
Preschool Teacher
Sparkling Stars Preschool, Kandy
01.2017 - 01.2018
- Designed and implemented art and crafts lessons.
- Prepared and conducted visual communication and art activities.
- Supervised unstructured games and structured play with students.
- Conducted awareness meetings for parents regarding students’ curriculum and achievements.
- Implemented self-reliance and independent learning programs for students.
Education
Higher National Diploma -
Sri Lanka Institute of Advanced Technological Education
09.2016
Graduate Diploma - Strategic Management
IDM Nations Campus
Sri Lanka07-2024
Bachelor of Arts - Early Childhood Education
Lincoln University
Sri Lanka09-2025
MBA - Business Administration
Adelaide Institute of Higher Education
Melbourne, VIC07-2026
Skills
- Incident Management
- Verbal Communication
- Customer service
- Patience and empathy
- Time management capabilities
- Creative Learning Strategies
- Excellent Work Ethics
Timeline
Retail Assistant
Woolworths Group
10.2023 - Current
Primary / Secondary Teacher
CP/ TEL/ Pilhatha College
10.2019 - 04.2023
Subjects Teacher
Stamford College, Kandy
05.2018 - 10.2019
Preschool Teacher
Sparkling Stars Preschool, Kandy
01.2017 - 01.2018
Higher National Diploma -
Sri Lanka Institute of Advanced Technological Education
Graduate Diploma - Strategic Management
IDM Nations Campus
Bachelor of Arts - Early Childhood Education
Lincoln University
MBA - Business Administration
Adelaide Institute of Higher Education
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