Summary
Overview
Work History
Education
Skills
Timeline
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Tanille Herbst

Summary

Dynamic Compliance Manager with a proven track record at The Life Coaching Academy, adept at developing training programs and enhancing regulatory understanding. Skilled in compliance monitoring and documentation, I excel in fostering cross-functional collaboration and driving strategic initiatives, ensuring organizational adherence to industry standards while cultivating strong team relationships.

Overview

22
22
years of professional experience

Work History

Compliance Manager

The Life Coaching Academy
05.2015 - Current
  • Assisted in developing compliance training materials to enhance employee understanding of regulations.
  • Supported compliance audits by gathering necessary documentation and ensuring timely submissions.
  • Monitored regulatory changes and communicated updates to relevant departments for awareness and action.
  • Collaborated with cross-functional teams to implement compliance procedures across various operations.
  • Maintained organized records of compliance activities for easy access and reference during audits.
  • Researched industry standards to support the development of best practices in compliance management.
  • Managed compliance efforts, reporting and audits.
  • Prepared records and data for regular audits.
  • Developed and delivered training programs to inform new and current employees about compliance issues.

Key Account Manager

Tankstream
02.2007 - 03.2015
  • Developed and maintained strong relationships with key clients to ensure satisfaction and retention.
  • Collaborated with cross-functional teams to align product offerings with client needs and market trends.
  • Analyzed account performance metrics to identify growth opportunities and recommend strategic adjustments.
  • Led contract negotiations and renewals, securing favorable terms and conditions for the organization.
  • Coordinated regular business reviews with clients to assess progress and address any concerns proactively.
  • Trained junior team members in account management best practices, enhancing overall team performance.
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Expanded key account base by identifying and cultivating new business opportunities.

Franchise Manager

Snap Printing
09.2003 - 01.2007
  • Developed and implemented training programs for franchise staff to enhance operational efficiency.
  • Analyzed franchise performance metrics to identify improvement opportunities and drive strategic growth initiatives.
  • Coordinated communication between corporate and franchise locations to ensure alignment with brand standards.
  • Led market analysis efforts to assess competitive landscape and inform strategic decision-making for new openings.
  • Established key performance indicators to measure franchise success and drive accountability within the network.
  • Enhanced franchisee satisfaction with regular communication and support initiatives.
  • Streamlined operations for improved efficiency through thorough analysis of existing processes.
  • Negotiated contracts, resulting in better terms and conditions for both franchisor and franchisees.
  • Developed strong relationships with suppliers, negotiating favorable pricing structures and delivery schedules.
  • Managed budgets effectively, optimizing resources to achieve desired outcomes.
  • Identified new market opportunities to expand the brand''s presence and reach.
  • Analyzed competitor strategies, adapting approaches as necessary to maintain a competitive edge in the market.
  • Collaborated with cross-functional teams to develop comprehensive support materials for franchisees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

TAE Cert IV40116 - Training & Assessor

Gold Coast Learning Centre
Surfers Paradise, QLD
01-2011

Cert IV in Life Coaching - Life Coaching

The Life Coaching Academy
Gold Coast, QLD
10-2004

Skills

  • Compliance monitoring
  • Training development
  • Internal audits
  • Training and education
  • Training coordination
  • Compliance documentation
  • Training delivery
  • Data evaluation
  • Regulatory standards
  • Regulatory documentation

Timeline

Compliance Manager

The Life Coaching Academy
05.2015 - Current

Key Account Manager

Tankstream
02.2007 - 03.2015

Franchise Manager

Snap Printing
09.2003 - 01.2007

TAE Cert IV40116 - Training & Assessor

Gold Coast Learning Centre

Cert IV in Life Coaching - Life Coaching

The Life Coaching Academy

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Tanille Herbst