Tanischa Lammers
Clyde,VIC
Summary
Dynamic customer service professional with a proven track record at Cargo Bathrooms and Kitchens, excelling in complaint resolution and relationship building. Skilled in active listening and product knowledge, I consistently enhanced customer satisfaction and loyalty, turning challenges into opportunities for growth. Committed to delivering exceptional service and fostering positive experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cargo Bathrooms and Kitchens
07.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Factory Worker
Australian Timber Supply
03.2023 - 05.2023
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
Customer Service Cashier
McDonald's
10.2019 - 11.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
Education
Elisabeth Murdoch College
Langwarrin, VIC2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Payment processing
- Complaint resolution
- Product knowledge
- Order processing
- Product sales
- Stock management
- Sales closing
Shipping and logistics
Timeline
Customer Service Representative
Cargo Bathrooms and Kitchens
07.2023 - 03.2024
Factory Worker
Australian Timber Supply
03.2023 - 05.2023
Customer Service Cashier
McDonald's
10.2019 - 11.2020
Elisabeth Murdoch College
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