Tanish Rana
Summary
Adept at elevating customer experiences, it honed my problem-solving and active listening skills at VIPeople and Alpha One Coaching College, boosting client loyalty and satisfaction. Specializing in complaint resolution and administrative support, my skills enhanced retention rates significantly, showcasing a commitment to excellence and a results-driven approach. I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support thus proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
VIPeople
03.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service by promptly resolving complaints, resulting in a rise in client loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Built a solid understanding to deliver well-informed suggestions based on specific customer needs.
- Enhanced client satisfaction by utilizing active listening techniques, leading to higher retention rates and eliciting positive client feedback.
- Worked alongside team members to devise and implement effective strategies for ensuring consistent customer service delivery.
Sydney Royal Easter Show 2024
Administrative Assistant
Alpha One Coaching College
02.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. E.g. Approximately 30 - 40 incoming and outgoing calls per day from potential and existing customers/clients
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Blacktown Boys High School
Macquarie University
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Call centre experience
- Complaint resolution
- Call Management
- Administrative Support
Timeline
Customer Service Representative
VIPeople
03.2024 - 04.2024
Administrative Assistant
Alpha One Coaching College
02.2022 - 09.2022
Blacktown Boys High School
Macquarie University
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