Tanisha Armour
Lang Lang,VIC
Summary
As a highly organised and detail-oriented individual, I possess the skills and experience necessary to provide top-quality administrative and office management support. With a proven track record in managing calendars, handling correspondence and overseeing day-to-day administrative tasks, I have the ability to take charge and handle multiple tasks with ease, that are essential to running a workplace
My strong interpersonal skills allow me to interact with staff, clients, and suppliers at all levels, and to maintain positive working relationships.
I am confident that I can provide outstanding personal assistance and office support to any form of management and contribute to the success of any organisation seeking a highly skilled and experienced professional. Efficient Medical Secretary known for productivity and ability to complete tasks swiftly. Specialize in medical billing, patient scheduling, and maintaining electronic health records with precision. Excel in communication, organization, and time management, ensuring smooth operation of healthcare facilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Secretary
Bayside Respiratory
Holmesglen, VIC
06.2023 - 01.2025
- Documented and responded to incoming correspondences to address questions.
- Managed physician correspondence and drafted medical reports.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Coordinated logistics for patient hospital admissions.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Utilized medical software for patient registration, scheduling, and records management.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Provided administrative support to medical staff, including data entry and document preparation.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Ordered and maintained supply inventory for medical office.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Facilitated communication between patients, physicians, and other healthcare professionals.
Business Administrator / Marketing Assistance
Mattioli Bros Pty Ltd
MOUNT WAVERLEY, VIC
07.2018 - 05.2023
- Managed office operations, scheduling and audits.
- Documented business requirements, functional specifications and training procedures.
- Planned, coordinated and controlled daily operations of sales, quoting & purchase orders for team of 10 office staff & 20 field staff.
- Established and maintained effective communication between customer, suppliers and senior management.
- Represented company at industry meetings & conferences
- Provided assistance with company marketing, including merchandise, uniforms, website & promotional items.
- Collaborated with design, development and QA teams to build high-quality documentation to assist with every day tasks.
- Point of contact for field staff and senior management.
- Manage switchboard.
- Assist in tendering & putting together tender packages for the company.
- Ordering stock & supplies for the whole company.
- Managing schedules of senior management.
Barista & Shop Manager
Margos Cafe & Fine Chocolates
Melbourne, VIC
02.2014 - 06.2019
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supported highest standards of conduct and service to support company reputation.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Trained new employees to perform duties.
- Arranged merchandise and built eye-catching displays to increase sales.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Delegated work to staff, setting priorities and goals.
Social Media Editor & Customer Service
Wandin Florist
Wandin, VIC
05.2014 - 12.2017
- Greeted and talked pleasantly with customers to promote positive image for business.
- Took to-go phone orders & online orders.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout shop front.
- Collaborated with team to deliver timely service of items.
- Used editing and graphic design tools to create content and visuals for social channels.
- Utilized Instagram and Facebook to promote products, services and content.
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
Front of House Manager & Waitress/Bartender
Brandy Creek Winery & Restaurant
Buln Buln, VIC
01.2013 - 06.2016
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Handled complaints, settled disputes and resolved customer conflicts.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted staff by serving food and beverages or bussing tables.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Coffee Barista
Gloria Jeans
Pakenham, VIC
02.2013 - 05.2015
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Supported highest standards of conduct and service to support company reputation.
- Received and accurately processed customer payments.
- Gave details on coffee blends and preparation descriptions to customers.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Cashier
McDonalds
Pakenham, VIC
04.2010 - 09.2010
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Bachelor of Arts - Marketing & Digital Media
Deakin University
Burwood01.2015
VCE year 12 -
Marist Sion College
Warragul, Melbourne01.2015
Hospitality CERT III - Hospitality
William Angliss Institute of TAFE
Melbourne, VIC06.2014
Year 7 - 10 Studies
Drouin Secondary College
Drouin11.2010
Skills
- Organization and efficiency
- Eye for detail
- Fast learning
- Multitasking and prioritization
- Microsoft Office Suite
- Tech-savvy
- Social media and networks
- Filing experience
- Perform well in high-demand, fast-paced environments
- Excellent communication skills
- Professional and polished presentation
- Coordination skills
- Marketing initiatives
- Articulate and well-spoken
- Customer service-oriented
- Meeting planning
- Travel administration
- Strong problem solver
- Appointment setting
- Proper phone etiquette
- Billing support
- Patient check-in
- Patient service management
- Medical records management
- Medical terminology expertise
- Medical billing codes
- Administrative support experience
- Clinical support
- Insurance verification
- Database administration
- Professional telephone etiquette
- Office reception
- Phone reception
- Healthcare billing
Certification
- First Aid Training - [2021,2022,2023]
HLTAID003 Provide First Aid
HLTAID002 Provide basic Emergency Life Support
HLTAID001 Provide Cardiopulmonary Resuscitation
References
References:
Bayside Respiratory
- Consulting Manger: Sarah Fabbri: 0416 360 225
Mattioli
- Office Manager: Cassandra Calogero - Contact: 0411 542 793
- Project Manager: Rhys Allen - Contact: 0402 659 809
Margo's Fine Chocolates and Cafe
- Owner : Liz Tricarico - Contact: 0421 188 142
- Senior Manager: Lisa Galojlic - Contact: 0447 551 303
Wandin Florist
- Business Owner: Kim Armour - Contact: 0413 558 008
Gloria Jeans
- Store Manager: Dearna Tsagarakis - Contact: 0400 092 913
Bunnings Warehouse
- Store Supervisor: Claire Lee - Contact: 03 5945 4900
Timeline
Medical Secretary
Bayside Respiratory
06.2023 - 01.2025
Business Administrator / Marketing Assistance
Mattioli Bros Pty Ltd
07.2018 - 05.2023
Social Media Editor & Customer Service
Wandin Florist
05.2014 - 12.2017
Barista & Shop Manager
Margos Cafe & Fine Chocolates
02.2014 - 06.2019
Coffee Barista
Gloria Jeans
02.2013 - 05.2015
Front of House Manager & Waitress/Bartender
Brandy Creek Winery & Restaurant
01.2013 - 06.2016
Cashier
McDonalds
04.2010 - 09.2010
Bachelor of Arts - Marketing & Digital Media
Deakin University
VCE year 12 -
Marist Sion College
Hospitality CERT III - Hospitality
William Angliss Institute of TAFE
Year 7 - 10 Studies
Drouin Secondary College
Similar Profiles
Lynette CampisiLynette Campisi
Mangagement at In Home RespiratoryMangagement at In Home Respiratory
JESSICA SINCLAIRJESSICA SINCLAIR
Student Enrolled Nurse at Respiratory Ward - Gold Coast University HospitalStudent Enrolled Nurse at Respiratory Ward - Gold Coast University Hospital
Cathleen "Cathy" DunawayCathleen "Cathy" Dunaway
Billing/Customer Service Manager at Access Respiratory HomecareBilling/Customer Service Manager at Access Respiratory Homecare