Tanisha Edmonds
Redland bay,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. adapt at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Hire Coordinator
Access equipment hire Australia
Crestmead, QLD
09.2022 - Current
- Contribute to the smooth running of access hire, hire office, maintaining a focus on safety, customer service, and record keeping.
- Answer telephone calls and take equipment orders.
- Monitor and respond to emails and other customer inquiries.
- Accurately and efficiently complete a range of data entry tasks, utilizing various databases and systems.
- Accurately and efficiently complete a range of database systems.
- Assist with customer issues in a timely manner, including. Correct paperwork and complete hire contracts.
- Contribute to transport allocations and solve daily logistical challenges.
- Engaged external transport suppliers where necessary.
- Organize cross hires to minimize costs.
- Pricing customers' orders.
- Other duties as requested to foster a team environment.
- Maintained comprehensive knowledge of gear range to identify optimal solutions for customers.
- Process payment in accordance with the creation and completion of hires
- Opening and closing of the branch when required.
- Maintained cleanliness of branch showroom, office, and yard.
- Conducted regular training sessions for staff members on new software programs or processes.
- Supervised team efficiency.
Administrative assistant
Fire systems Australia
Gold coast, Australia
05.2021 - 09.2022
- Answering phone calls and making multiple phone calls to customers, suppliers, technicians
- Scaring paperwork and archiving
- Quoting multiple fire systems
- Carrying out the reports and sending to clients
- Billing job and paperwork that the technician’s hand in
- Sending emails and responding back to emails in a timely manner
- Greeting customers and suppliers for deliveries and customers
- Basic office tidy up and following strict Covid- 19 rules in the workplace
- Order from multiple suppliers for stock
- Quote jobs and works from paperwork handed in
- Assigning job/creating jobs for repairs or call outs
- Filing and scanning paperwork
- Booking in jobs for customers
- Creating new clients on the software fire mate
- Putting away stock
- Putting Po’s against jobs for clients
- Sending occupier statements
- Ordering batteries for jobs and technicians
- Assisting management
Office Coordinator
H&R Block
Queensland, Australia
06.2020 - 07.2020
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Booking tax appointments with customers by phone email or in person
- Updating client information data entry, filing the paperwork after they have finished their appointments
- Basic office tidy up and following strict Covid- 19 rules in the work place
- Prefilling paper of the ATO before clients’ appointments
- Calling clients confirming their appointments
Junior Administrative Assistant
Royal Lifesaving
Brisbane, Australia
06.2019 - 03.2020
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Prepared packages for shipment, pickup, and courier services for prompt delivery to customers
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Performed data entry, qualification, and certificate processing
- Assisting in Kiosk making coffees, food, basic customer service
- Prepared function room for weekly meetings
Receptionist
All Site Rentals
gold coast, Australia
06.2016 - 07.2017
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Routed incoming mail and messages to relevant personnel without delay
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
- Provided clerical support to company employees by copying, faxing, and filing documents
- Kept reception area clean and neat to give visitors positive first impression
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
Retail Assistant
Brsstyle Indie Markets
Brisbane, Australia
10.2010 - 11.2011
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Maintaining in stall cleanliness
- Stock handing and replacing what was bought
- Packing and unpacking of stalls
- Assisting in sales
- Answered customer questions regarding merchandise and pricing
- Greeted customers, helped locate merchandise and suggested suitable options
- Assisted customers by answering questions and fulfilling requests
Education
High School Diploma -
Pacific Pines Sate High School
Gold Coast01.2010
Skills
- Recordkeeping
- Consulting
- Multitasking and organization
- Client coordination
- Process improvement
- Administrative oversight
- Time management
- Customer service
- Schedule coordination
- Staff supervision
- Problem-solving
- Data entry
- Attention to detail
- Administrative leadership
- Effective Communication
References
References available upon request.
Timeline
Hire Coordinator
Access equipment hire Australia
09.2022 - Current
Administrative assistant
Fire systems Australia
05.2021 - 09.2022
Office Coordinator
H&R Block
06.2020 - 07.2020
Junior Administrative Assistant
Royal Lifesaving
06.2019 - 03.2020
Receptionist
All Site Rentals
06.2016 - 07.2017
Retail Assistant
Brsstyle Indie Markets
10.2010 - 11.2011
High School Diploma -
Pacific Pines Sate High School
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