Tanisha Gullotti
Caroline Springs,VIC
Summary
Accomplished Salon Owner/Operator with a proven track record in staff management and business development. Expert in upselling services and employee training, I've significantly enhanced customer retention and team performance. My leadership ensures compliance with health and safety standards, fostering both growth and a welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
Salon Owner/Operator
Boujee Poochies Dog Grooming (Myself)
01.2022 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Assisted in recruiting, hiring and training of team members.
- managed finances, sales , marketing & personal kpi's
Barista
Tommy Jax's
03.2021 - 09.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Mcdonalds Crew Trainer
McDonald's Caroline Springs
06.2018 - 03.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Cafe Barista, Crew Trainer, Kitchen (on the line), customer service & fasted paced drive through.
Education
Grooming Qualification - Animal Grooming
Dog Diversity
Altona, VIC09.2021
Lakeview Senior College
Caroline Springs, VIC12.2020
Skills
- Upselling Services
- Employee Training
- Staff Management
- Salon Marketing
- Health and safety
- Business Development
- Goal Setting
Timeline
Salon Owner/Operator
Boujee Poochies Dog Grooming (Myself)
01.2022 - Current
Barista
Tommy Jax's
03.2021 - 09.2021
Mcdonalds Crew Trainer
McDonald's Caroline Springs
06.2018 - 03.2021
Grooming Qualification - Animal Grooming
Dog Diversity
Lakeview Senior College
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