Summary
Overview
Work History
Education
Skills
references
Timeline
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Tanisha Heffernan

Upper Coomera

Summary

I am a results driven individual with extensive experience leading high-performing teams, optimising store operations and driving revenue growth. I can deliver exceptional customer experiences, improving operational efficiency and implementing strategic initiatives to enhance profitability. My previous and current studies in counselling and psychological science help me bring strong interpersonal skills, such as conflict resolution and coaching skills, to leadership and team development. I have a huge passion for health and fitness and am passionate about fostering positive workplace cultures, mentoring staff and creating engaging customer experiences. I have proven ability to balance business objectives with a people-centric approach, ensuring both success and wellbeing.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Michael Hill Jewellers
03.2025 - Current
  • Supervised daily store operations to ensure optimal customer service and product availability.
  • Trained and mentored staff on sales techniques and company policies to enhance team performance.
  • Implemented inventory management strategies to reduce shrinkage and improve stock accuracy.
  • Collaborated with upper management to develop promotional strategies that increased customer engagement.

Assistant Store Manager

Lorna Jane
07.2024 - 03.2025
  • Increased client satisfaction by providing personalized styling advice and product recommendations.
  • Built long-lasting customer relationships through attentive service and consistent followups.
  • Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
  • Collaborated with team members to create visually appealing merchandise displays, resulting in increased store traffic and sales.

Casual Stylist

Lorna Jane
08.2022 - 07.2024
  • Styled clients with personalized fashion advice to enhance individual expression and confidence.
  • Maintained in-depth knowledge of current fashion trends to provide informed recommendations.
  • Collaborated with team members to optimize visual merchandising and store presentation.
  • Trained new stylists on product knowledge, customer engagement, and sales techniques.

Sales Assistant

Neighbours Variety Store
07.2021 - 06.2022
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.

Sales Assistant/Shift Manager

Gelatissimo
10.2019 - 07.2021
  • Assisted in training new hires, providing guidance on store standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift and positive resolution.

Education

Bachelor of Psychological Science -

Griffith University
Gold Coast, QLD
07-2025

Diploma - Counselling

TAFE Queensland
Ashmore, QLD
07.2020

High School Diploma -

St. Michaels College
Merrimac
11.2018

Skills

  • Customer Service
  • Attention to Detail
  • Interpersonal Skills
  • Meeting Sales Goals
  • Teamwork Abilities

references

Lorna Jane Store Manager 

Kirstie Porteous - 0434052570


Timeline

Assistant Store Manager

Michael Hill Jewellers
03.2025 - Current

Assistant Store Manager

Lorna Jane
07.2024 - 03.2025

Casual Stylist

Lorna Jane
08.2022 - 07.2024

Sales Assistant

Neighbours Variety Store
07.2021 - 06.2022

Sales Assistant/Shift Manager

Gelatissimo
10.2019 - 07.2021

Bachelor of Psychological Science -

Griffith University

Diploma - Counselling

TAFE Queensland

High School Diploma -

St. Michaels College

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Tanisha Heffernan