Tanisha Henare
Lethbridge Park,NSW
Summary
Hardworking Medical Receptionist and Assistant brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Receptionist and Assistant
Dr Fred Kim
Shop 6 7-9 Victoria Road Parramatta
09.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
Casual Team Member (Retail)
Cotton On
08.2022 - 08.2023
- Cash handling, Customer Service, Team Leader, Management Skills, Teamwork
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitored and verified all merchandise was properly priced and labeled.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
High School Diploma -
Chifley College Senior Campus
67 N Parade, Mount Druitt NSW 277009.2022
Certificate Il Business Services (VET Course) -
Chifley College Senior Campus
67 N Parade, Mount Druitt NSW 277009.2022
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in money handling
- Compassionate Care
- Account Management
- Critical Thinking
- Front Desk Operations
- Account Updates
- Records Maintenance
Certification
- Certificate 11 in Business Services (VET Course)
- Certificate of Participation in Cafe Skills
Personal Qualities
- Self-motivated to use initiative to set and achieve goals
- Great communication skills
- Problem solving skills to develop solutions
- Ability to use computers and technology
- A desire to learn new skills and knowledge
Timeline
Medical Receptionist and Assistant
Dr Fred Kim
09.2023 - Current
Casual Team Member (Retail)
Cotton On
08.2022 - 08.2023
High School Diploma -
Chifley College Senior Campus
Certificate Il Business Services (VET Course) -
Chifley College Senior Campus