Summary
Overview
Work History
Education
Skills
Timeline
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Tanisha Wakefield

Cessnock,New South Wales

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Cafe Manager

Tellaballs
01.2016 - 01.2018
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting and supply ordering.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Forecasted demand and scheduled employees effectively to handle coverage needs.

Operations Manager

Stratco
08.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.

Store Manager

Stratco
06.2018 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Website Developer

Self Employed Web
09.2017 - 09.2018
  • Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
  • Optimized company's website and main corporate blog to boost SEO traffic to sites.
  • Provided ongoing efficiency and security maintenance and patching on website interface to maintain viability after launch.
  • Pulled from PHP, SQL, JavaScript and other back-end library knowledge to bolster programming resources.

Crew Member

McDonald's Restaurant
03.2013 - 04.2015
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.

Education

Diploma - Business

TAFE NSW
2024

Certificate IV - Business

TAFE NSW
2016

Certificate III - Business Administration

TAFE NSW
2013

Skills

  • Staff Management
  • Performance Monitoring and Evaluation
  • Staff Training
  • Program Optimization
  • Onboarding and Orientation
  • Sales Tracking
  • Inventory Management
  • Policy Development and Enforcement
  • Process Improvement Strategies
  • Administrative Management
  • Customer Service
  • Planning and Implementation
  • Workflow Optimization
  • Team Leadership

Timeline

Operations Manager

Stratco
08.2021 - Current

Store Manager

Stratco
06.2018 - Current

Website Developer

Self Employed Web
09.2017 - 09.2018

Cafe Manager

Tellaballs
01.2016 - 01.2018

Crew Member

McDonald's Restaurant
03.2013 - 04.2015

Diploma - Business

TAFE NSW

Certificate IV - Business

TAFE NSW

Certificate III - Business Administration

TAFE NSW

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