Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tanishka Sharma

Hallam,VIC

Summary

Passionate young person who has been actively involved in all phases of youth-led initiatives such as consulting, researching, planning, leading, implementing and participating in community projects that directly affect people in the community. I have always strived towards assisting other people through communication, promoting resources and to be able to offer the best situations that are available for them. I look to learn and grow as an individual through all aspects of life.

My dedication and passion to youth justice, community development and leadership has been acknowledged and praised by my respective councils including City of Greater Dandenong. I have received Young Leader of the Year Australia Day Award for 2020. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Customer Experience Specialist

TAL Life
07.2022 - Current
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved client concerns
  • Adhered to appropriate legal scripting when required.
  • Maintained up-to-date knowledge of product and service changes.


Project Planner Volunteer

Youth And Family Services
03.2021 - 09.2022

Student Support Officer

Integrity Education Team
02.2022 - 07.2022
  • Pointed students to relevant information about academic and personal support services available on campus.
  • Advised students individually and in groups on academic programs for individual interests.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Helped students develop organizational, time management and study skills.
  • Identified issues that hindered student academic achievement.
  • Empowered students through counseling and skill-building exercises.
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.
  • Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
  • Encouraged students to explore age-appropriate and career-related opportunities.
  • Taught classes and presented self-help or information sessions on subjects related to education and career planning.
  • Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings.

Project Planner

Youth And Family Services
03.2021 - 09.2021
  • Made appropriate changes and modifications to project plans to meet organizational needs.
  • Established planning objectives for projects by identifying key issues, approaches and performance metrics.
  • Adhered to budget requirements with excellent planning and consistent expense monitoring
  • Teamwork along with project members to ensure smooth running of all social media posting and content creation.
  • Constantly updating and coordinating with the team to maintain communication.
  • Addressing situations such as bullying, mental health issues, and covid safety.
  • Participated in team-building activities to enhance working relationships.

Youth Services Volunteer

Youth And Family Services
04.2019 - 04.2021
  • Provided positive role modeling for youngsters through personal behavior.
  • Coordinated team-building group activities to promote socialization.
  • Coordinated activities providing safety requirements for participation.
  • Answered visitor questions and shared details about special programs and experiences.
  • Photographed high-quality images for various print and digital projects.
  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
  • Participated in cross-functional team-building activities.

Social Media Manager

01.2019 - 03.2021
  • Engaged online audiences by placing strong focus on support and responding to inquiries and comments timely and knowledgeably.
  • Increased customer engagement through social media.
  • Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Analyzed and reported social media and online marketing campaign results.
  • Utilized techniques such as networking and prospecting to develop new leads.

Community Service Volunteer

Youth United Against Family Violence
03.2019 - 11.2019
  • Helped social workers build, coordinate and lead programs supporting individuals.

  • Developed team communications and information for meetings.
  • Collaborated with leadership team to identify relevant questions and determine best methods of project delivery.

  • Participated in pre-production planning such as scheduling, location scouting and equipment rental.
  • Assisted in setting up and breaking down of props and fabrications.
  • Accurately read, understood, and carried out written instructions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team-building activities to enhance working relationships.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Volunteer

Youth And Family Services
04.2018 - 11.2018
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Organized and managed events and projects as part of community support services.
  • Delivering series of interactive activities to promote prosocial use of public spaces with young people.
  • Increase of Interpersonal, Intercultural and Civic and Social Competence.
  • Sense of Initiative and Entrepreneurship by turning an idea into a tangible source.
  • ·Increase in Cultural awareness and expression.

Education

Certificate IV in Youth Services

Open University Australia

High School Diploma -

Dandenong High School
Dandenong
10.2016

Skills

  • Volunteer recognition planning
  • Project plan development
  • Project design
  • Project records
  • Research project support
  • Team Building
  • Leadership communications
  • Leadership experience
  • Leadership competency
  • Excellent Written and Verbal Communication
  • Attention to Detail
  • Strong Communication and Interpersonal Skills

Accomplishments

    • Nominee for school captain

    • Representative for school for returned and services league of Australia remembrance service

    • Winner of Darwinia citizenship award

    • Nominee for KWONG DOW SCHOLARS program

    • Winner for national novel writing month (2013)

    • Access Monash participant (2015-2016)

    • Winner of Darwinia house learning scholarship

    • Special recognition for teen library advisor

    • First runner up for world poetry day competition

    • Youth leader for the young leaders program with city of Greater Dandenong.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional

Timeline

Customer Experience Specialist

TAL Life
07.2022 - Current

Student Support Officer

Integrity Education Team
02.2022 - 07.2022

Project Planner Volunteer

Youth And Family Services
03.2021 - 09.2022

Project Planner

Youth And Family Services
03.2021 - 09.2021

Youth Services Volunteer

Youth And Family Services
04.2019 - 04.2021

Community Service Volunteer

Youth United Against Family Violence
03.2019 - 11.2019

Social Media Manager

01.2019 - 03.2021

Volunteer

Youth And Family Services
04.2018 - 11.2018

Certificate IV in Youth Services

Open University Australia

High School Diploma -

Dandenong High School

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Tanishka Sharma