Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Taniya Shahi

Melbourne,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Paradise Car Rentals
06.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Service Executive

Khanna Paper Mill Inc.
06.2022 - 01.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Implemented new protocols to optimize team performance and deliver consistent results.
  • Collaborated with cross-functional teams to improve overall customer experience within the company.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
  • Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.

Education

MBA - Finance

Guru Nanak Dev University
Amritsar,India
05.2022

Bachelor of Commerce -

Guru Nanak Dev University
05.2020

Skills

  • Call Management
  • Data Entry
  • Appointment Scheduling
  • Report Generation
  • Data Collection
  • Account Updating
  • Paperwork Processing
  • Order Processing
  • Microsoft Office Suite
  • Customer Relations
  • Computer Proficiency
  • Problem-Solving Abilities
  • Documentation
  • Proofreading
  • Stock Management
  • Critical Thinking
  • Customer Relationship Management (CRM)
  • Microsoft Excel
  • Spreadsheets
  • Microsoft PowerPoint
  • Follow-Up Skills

Accomplishments

    Gold Medallist in MBA Finance

    Employee of the month in Paradise Car rentals

Languages

English
Full Professional
Hindi
Full Professional
French
Elementary

Timeline

Customer Service Representative

Paradise Car Rentals
06.2023 - Current

Customer Service Executive

Khanna Paper Mill Inc.
06.2022 - 01.2023

MBA - Finance

Guru Nanak Dev University

Bachelor of Commerce -

Guru Nanak Dev University

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Taniya Shahi