Tanja Djukic

• Develop and maintain strong relationships across an established portfolio of mortgage brokers.
• Proactively expand networks within the wider broker community.
• Manage and nurture broker relationships to drive engagement and business growth.
• Identify and resolve stakeholder challenges through effective communication and negotiation.
• Deliver ongoing support, training, and strategic guidance to broker partners including Yellow Brick Road, Finsure, Mortgage Choice, LJ Hooker, VOW, and Astute.
• Provide tailored education on Advantedge’s niche offerings through:
• In-person broker meetings
• Virtual training sessions
• Presentations to groups of 50+ brokers
• Lead the activation and onboarding of new mortgage broking businesses.
• Conduct regular broker office visits to strengthen relationships and offer ongoing support.
• Represent Advantedge’s value proposition at internal and external events.
• Support a network of over 1,000 mortgage brokers across NSW and ACT.
• Contribute to the development and execution of quarterly sales and strategic business plans.
• Cultivate strong working relationships with internal and external stakeholders to ensure exceptional client outcomes.
• Exhibit high attention to detail and strong communication skills to effectively support brokers.

• Achieved and exceeded net refinance goals by 500% in Jan–Feb 2022.
• Led team development through the Distinctive Leadership Program.
• Recognised by the General Manager for outstanding team performance in FY22.
• Supported brokers with settlements and documentation.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

• Lending & Customer Service - Experienced in end-to-end home lending processes and providing exceptional customer support that ensures satisfaction and long-term relationships.
• Worked directly with customers to understand their lending needs and provide tailored home loan solutions
• Processed loan applications, ensuring they met NAB’s credit policies and responsible lending obligations
• Deliver end-to-end lending support from application through to settlement, while managing customer expectation
• Consistently met lending targets while maintaining high customer satisfaction and compliance standards
• Educated customers on lending options, interest rates, loan structures, and banking products to support long-term financial wellbeing
• Helped resolve escalation escalations and complex scenario, balancing customer needs with policy requirements

• - Supported the Branch Manager with operations and reporting.
• - Led CA coaching and development.
• - Maintained high performance in risk and compliance.
• - Strategic Relationship Building
• - Loan Origination and Conversion Optimisation
• - Customer Experience and Journey Mapping
• - Compliance, Risk Management, and Regulatory Knowledge
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• - Training new recruits

Customer Advisor & Customer Advisor Sales

NAB 2013-2018

• · Delivered day-to-day banking services to customers, including deposits, withdrawals, account support, establishing new Business/ Trust accounts
• Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
• · Assisted customers with personal loan and credit card applications, ensuring accuracy to lending criteria
• · Managed daily branch operations, including opening and closing procedures and end-of-day reporting
• · Balanced tills and ATM’s accurately, maintaining compliance with cash handling and security policies
• · Supported the branch team with sales and services targets, contribution to a high standard of customer experience
• · Consistently exceeded sales targets in personal loans and credit cards