Tanja Gordon
Summary
Dedicated sales and administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working with competing demands and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate about building relationships, offering exceptional communication, good judgement and a creative flair.
Excellent reputation for resolving problems and improving customer satisfaction. Service-oriented Sales Manager with more than ten years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories. Goal-oriented manager with distinguished experience in the luxury skincare and cosmetics industries with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Reception/Front of Desk
Orange City Council/Orange Aquatic Centre
08.2016 - 09.2017
- Providing welcoming atmosphere, focused on customer retention
- Efficient Administrative functions, and data collection management.
- Cash handling and negotiating with vendors.
- Conflict resolution and problem solving.
- Multitasking with high volume patronage, often managing 50 calls per day during peak season
- Developed team communications and information for meetings.
- Worked with customers from various demographics to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Beauty Therapist
Beauty Treats
02.2007 - 07.2015
- Provided bespoke beauty services - focus on brows and makeup. Attention to detail, customer focus and discretion. Exceptional communication and active listening to respond accurately to customer needs. Client record management and networking.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Head Beauty Therapist
Voyages Spa Of Peace And Plenty
10.2004 - 08.2007
- Created indulgent and luxurious spa experiences for local and international patrons. Optimal customer aftercare. Networking with other departments to initiate referrals. Rapport and relationship building to encourage repeat business.
- Consistently received positive performance reviews from guests.
- Designed skin, body, and hair care packages for individual clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed 2 phone calls, diary management, rostering and upselling
Counter Manager/Beauty Consultant Sales Representative
David Jones - Chantecaille Cosmetics
01.2000 - 07.2005
- Successfully established niche cosmetics house in highly competitive market. Developed loyal community and customer base
- Liaised with influential members of beauty and fashion communities to promote brand. Liaised with founder.
- Cold calling and customer prospecting to increase sales. Consistently exceeding sales targets. Regular communication and reporting to management. Participation in promotions and contributing ideas to develop increase sales.
- Trained, coached and motivated team members to achieve personal productivity and company goals and objectives.
- Organized sale events and created eye-catching product displays to attract customers to counter.
- Engaged with multiple customers per day by answering questions about services and products offered.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
Education
Certificate IV in Beauty Therapy
Australian National College of Beauty
Brisbane, QLDStatement of Attainment in Business Administration
Narrabeen Community College
Brookvale2019
Certificate III in Health Services
TAFE
Orange2011
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Creative Problem Solving
- Business Development
- Computer Proficiency
- Administrative and Office Support
- Key Performance Indicators
- Strategic planning
- Policies and procedures
- Excellent multi-tasking ability
- Front Desk
Certification
First Aid
Bronze Medallion
Timeline
Reception/Front of Desk
Orange City Council/Orange Aquatic Centre
08.2016 - 09.2017
Beauty Therapist
Beauty Treats
02.2007 - 07.2015
Head Beauty Therapist
Voyages Spa Of Peace And Plenty
10.2004 - 08.2007
Counter Manager/Beauty Consultant Sales Representative
David Jones - Chantecaille Cosmetics
01.2000 - 07.2005
Certificate IV in Beauty Therapy
Australian National College of Beauty
Statement of Attainment in Business Administration
Narrabeen Community College
Certificate III in Health Services
TAFE
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