Tanja Kilian
Legana,TAS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Rental Agent Administrator
Barry Davies Real Estate
05.2016 - 06.2023
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
- Established strong customer relationships, building recommendations and loyalty.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created organized filing system to manage department documents.
Education
High School Diploma -
Voortrekker High School
Pietermaritzburg South AfricaSkills
- Business Correspondence
- Administrative Support
- Lease Drafting
- Time Management
- Continuous Improvement Process
- Information Documentation
- Strong Communication Abilities
- Problem-Solving Skills
- Polite Communication Skills
- Recordkeeping Proficiency
- Follow-Up Calling
- Microsoft Office
Additional Information
I am a person with integrity, accountability, diligence, perseverance and strong work ethics. Adapt well to changes in the workplace environment and conduct myself in a professional manner, self-motivated and always willing to learn.
Languages
English
Professional Working
Afrikaans
Professional Working
Timeline
Rental Agent Administrator
Barry Davies Real Estate
05.2016 - 06.2023
High School Diploma -
Voortrekker High School
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