Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanja Seewald

Port Kennedy,WA

Summary

Service Advisor with extensive experience at Specialised Truck Service, specializing in customer relationship management and conflict resolution. Achievements include significant improvements in customer satisfaction and loyalty through strategic communication and efficient appointment scheduling. Skilled in preparing precise invoices and promoting team collaboration for optimal service delivery.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Service Advisor

Specialised Truck Service
Karratha, WA
01.2025 - 07.2025
  • Promptly responded to customer inquiries via phone, email or in person.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Mentored junior team members and managed employee relationships.
  • Resolved customer complaints in an efficient and courteous manner.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Greeted customers and addressed their needs in a professional manner.

Massage Therapist

Self Employed
Porongurup And Perth, WA
01.1999 - 11.2022
  • Maintained a clean and organized work environment while adhering to safety protocols.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
  • Addressed client concerns regarding areas of discomfort or pain before beginning a session.
  • Participated in community events such as health fairs or charity fundraisers in order to promote awareness about the benefits of massage therapy.
  • Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
  • Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
  • Created a relaxing atmosphere by using essential oils and soothing music during sessions.
  • Attended continuing education classes on a regular basis in order to stay current on best practices in the field.

ASO1 to Supervisor

Centrelink
Geraldton, Karratha & Fremantle, WA
01.1989 - 12.1998
  • Customer service representatives approve applications and process claims across all payment types.
  • Part of the investigation and debt recovery process.
  • Liaising with the ATO, the Department of Immigration, local and federal police, and other community services.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Empathetic to the individual needs of customers.
  • Supervisor of the Youth Access Centre, Fremantle, building support and guiding young people from all walks of life to their life path.

Education

Certificate II - Horticulture

South Regional TAFE
WA
01-2011

Certificate I - Aromatherapy

Eclipse Living Essence Aromathery
01-2000

Certificate III - Massage Therapy

Central Regional TAFE
WA
01-1997

Diploma - Business Studies

Edwards International College
12-1987

Skills

  • Customer service
  • Appointment scheduling
  • Team collaboration
  • Customer relationship management
  • Conflict resolution
  • Invoice preparation

Certification

  • First aid training, issued by Workskil Australia in Aug 2021
  • Safe First Training, issued by Workskil Australia in August 2021
  • Manual Handling Certificate, issued by Kirana College in January 2018 – present
  • Occupational health and safety fundamentals, issued by Workskil Australia in Dec 2018
  • Drivers Licence, issued by Department of Transport Jan 1989 - Jan 2028

Timeline

Service Advisor

Specialised Truck Service
01.2025 - 07.2025

Massage Therapist

Self Employed
01.1999 - 11.2022

ASO1 to Supervisor

Centrelink
01.1989 - 12.1998

Certificate II - Horticulture

South Regional TAFE

Certificate I - Aromatherapy

Eclipse Living Essence Aromathery

Certificate III - Massage Therapy

Central Regional TAFE

Diploma - Business Studies

Edwards International College

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