Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Tanja Seewald

Port Kennedy,WA

Summary

Dynamic Service Advisor with a proven track record at Specialised Truck Services, excelling in customer service and relationship management. Expert in appointment scheduling and invoice management, I effectively resolved conflicts and enhanced client satisfaction. My ability to mentor junior staff and foster teamwork has consistently driven positive outcomes in fast-paced environments.

Overview

37
37
years of professional experience

Work History

Service Advisor

Specialised Truck Services
Karratha, WA
01.2023 - 07.2025
  • Facilitated scheduling of appointments for service work on vehicles.
  • Developed strong relationships with clients through excellent customer service skills.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Greeted customers and addressed their needs in a professional manner.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Prepared invoices for services rendered and collected payments from customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Mentored junior team members and managed employee relationships.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Massage Therapist

Self Employed
Porongurup And Perth, Western Australia
01.1999 - 11.2022
  • Maintained a clean and organized work environment while adhering to safety protocols.
  • Collaborated with other healthcare professionals when necessary for client care coordination.
  • Addressed client concerns regarding areas of discomfort or pain before beginning a session.
  • Participated in community events such as health fairs or charity fundraisers in order to promote awareness about the benefits of massage therapy.
  • Utilized various modalities such as trigger point therapy, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
  • Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
  • Created a relaxing atmosphere by using essential oils and soothing music during sessions.
  • Attended continuing education classes on a regular basis in order to stay current on best practices in the field.

ASO1 to Supervisor

Centrelink
Geraldton, Karratha & Fremantle, Western Australia
01.1989 - 12.1998
  • Customer service representatives approve applications and process claims across all payment types.
  • Part of the investigation and debt recovery process.
  • Liaising with the ATO, the Department of Immigration, local and federal police, and other community services.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Empathetic to the individual needs of customers.
  • Supervisor of the Youth Access Centre, Fremantle, building rapport and guiding young people from all walks of life to their life path.

Education

Aromatherapy

Eclipse Living Essence Aromatherapy
Perth Western Australia
11-2000

Massage Therapy

Geraldton Regional TAFE
Geraldton Western Australia
11-1997

Business Administration And Management

Edwards Business College
Perth Western Australia
12-1987

High School Diploma -

Geraldton Senior High School
Geraldton, WA
11-1986

Skills

  • Customer service and support
  • Appointment scheduling
  • Invoice management
  • Conflict resolution
  • Payment processing
  • Relationship management

Affiliations

  • I practice Hatha yoga and meditation
  • Enjoy the beach and fishing
  • Reading books
  • Spending quality time with family and friends

References

Adrian Stead

Steadfast Business Services WA Pty

adrian@arswa.com.au

0427 881 818

Steven Brown - Branch Manager

ContiTech Conveyor Belt Group

steven.brown@continental.com

0477 171 088

Iain Kemp - Technical Advisor

Pilbara Motor Group

iain.kemp@pilbaratoyota.com.au

0419 341 574

Timeline

Service Advisor

Specialised Truck Services
01.2023 - 07.2025

Massage Therapist

Self Employed
01.1999 - 11.2022

ASO1 to Supervisor

Centrelink
01.1989 - 12.1998

Aromatherapy

Eclipse Living Essence Aromatherapy

Massage Therapy

Geraldton Regional TAFE

Business Administration And Management

Edwards Business College

High School Diploma -

Geraldton Senior High School

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Tanja Seewald