Tanjia Rahman
Melbourne,VIC
Summary
Customer-focused sales associate with extensive experience in retail and customer service. Proven ability to assist customers, manage stock efficiently, and maintain store presentation. Demonstrated success in handling transactions accurately and collaborating effectively in fast-paced environments. Committed to delivering exceptional service and enhancing the shopping experience.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Uniqlo
03.2025 - 05.2025
- Greeted and helped customers in a friendly way.
- Always kept the store clean and tidy.
- Helped customers on the shop floor, in fitting rooms, and at the checkout.
- Unpacked deliveries and kept stock areas neat.
- Refilled stock and updated displays on the shop floor.
Customer Service
The Just Group Australia
10.2022 - 12.2024
- Provide exceptional customer service, assisting shoppers with product selection and inquiries.
- Handle cash and EFTPOS transactions accurately at the checkout.
- Maintain stock levels through efficient replenishment and organisation.
- Resolve customer complaints professionally, ensuring satisfaction and loyalty.
- Work collaboratively in a team-driven environment to meet sales and performance targets.
- Ensure the store remains clean, tidy and well-organized always.
Service Delivery Officer
Australia Taxation Office
06.2024 - 07.2024
- Verify client information and process tax forms via multiple channels, ensuring accuracy and compliance.
- Offer precise guidelines for optimal client outcomes, enhancing satisfaction and efficiency.
- Resolve client inquiries and issues efficiently, improving response times and resolution rates.
- Managed sensitive financial data, maintaining confidentiality and supporting audit requirements.
Admin and Accounts Officer
AEES Global Pty Ltd
06.2018 - 02.2022
- Managed office inventory and supply stock, ensuring proper storage and replenishment.
- Assisted with daily administrative task, improving office efficiency.
- Worked in a team environment, handling multiple responsibilities.
- Increased financial accuracy by managing statements and budgets using Microsoft Office and Excel.
- Optimized financial processes by handling accounts receivable/payable with MYOB.
Education
Certificate IV - Accounting and Bookkeeping
Chisholm Institute
Melbourne01.2023
Postgraduate - Human Resource Management
Bangladesh Institute of Management
01.2016
Bachelor of Science - Home Economics
Dhaka University
01.2012
Skills
- Customer Service
- Cash handling & POS operations
- Stock replenishment and inventory management
- Teamwork & collaboration
- Time management
- Store organization and merchandising
- Problem solving and adaptability
Eligibility
Full rights in Australia with no restriction.
Timeline
Sales Assistant
Uniqlo
03.2025 - 05.2025
Service Delivery Officer
Australia Taxation Office
06.2024 - 07.2024
Customer Service
The Just Group Australia
10.2022 - 12.2024
Admin and Accounts Officer
AEES Global Pty Ltd
06.2018 - 02.2022
Certificate IV - Accounting and Bookkeeping
Chisholm Institute
Postgraduate - Human Resource Management
Bangladesh Institute of Management
Bachelor of Science - Home Economics
Dhaka University
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