Tanjil Williams
Dromana,VIC
Summary
Self motivated professional with 7 years of real Estate Experience as EA to Elite Senior Sales Executive. Offering a strong work ethic to perform effectively in independent or team environments. Fortunate to have had a well rounded career covering many aspects of real estate, EA, reception, administration, sales, staff management and training and more. Effective communicator with both staff and clients, well organised, eye for detail and driven. Looking to join a fun, successful hard working team where I can contribute and provide a high level of my current experience whilst continuing to learn further.
Overview
27
27
years of professional experience
Work History
Executive Assistant to Shane Fox
Ray White
09.2017 - Current
- Managing day to day business for senior sales agent and junior assistant tasks and training
- Calendar management – ensuring lead agent is punctual
- Setting open for inspections - preparing files/marketing material for open for inspections
- Listing kits preparation/CMA preparation
- Driving traffic to open homes by contacting all buyers in a timely manner
- Attending listing presentations
- Preparing and organising daily prospecting tasks, action lists and calls each day
- Liaising with vendors and buyers - feedback to vendors
- Nurturing past purchasers and total database management
- Attending final inspections
- Liaising with build and pest inspectors, bank valuations, solicitors, brokers, tenants
- Preparation and ordering of sales marketing material
- Assisting office manager with implementing new programs for office use
- Appraising and listing own properties – Negotiating those sales
- Creating past purchasers plans - creating prospective vendor plans
- Arranging social media
- Customer care and service to all clients
- Training office wide staff on new programs
- Mentoring new assistant and attending training sessions as mentor
- Organising and placement of open for inspection boards every Saturday morning
- Administration and Compilation of final Sales files to director
Customer Service Officer
Centrelink
02.1997 - 02.2010
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in and face to face customers with questions
- Streamlined communication between customers and internal departments for timely issue resolution.
- Provided primary customer support to internal and external customers.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Conducted thorough research to provide detailed solutions to complex customer enquiries, ensuring satisfaction and understanding.
- Utilised CRM systems proficiently for tracking customer interactions and recording relevant information accurately.
- Face to Face customer service and queue management.
Education
Licence - Real Estate Licence
LinkLearn
Melbourne, VIC06.2020
Certificate IV in Property (Real Estate) -
LinkLearn
Melbourne, VIC09.2017
High School Diploma -
Rosebud Secondary School
Rosebud, VIC11.1989
Skills
- Excellent skill set in customer service
- Ability to multitask
- Attention to detail
- Strong follow up
- Great work ethic
- Hard working
- Dependable and Responsible
- Self motivated
- Team orientated
- Flexible
- Ability to prioritise
- Database management
- Enjoy dealing day to day with clients/staff
Accomplishments
- Awarded the Sales Associate PA of the Year for Ray White Victoria/Tasmania 2022
- Nominated for Sales Associate PA of the Year for Ray White Victoria/Tasmania 2019
Referees
Marne Puls
0417 339 350
Timeline
Executive Assistant to Shane Fox
Ray White
09.2017 - Current
Customer Service Officer
Centrelink
02.1997 - 02.2010
Licence - Real Estate Licence
LinkLearn
Certificate IV in Property (Real Estate) -
LinkLearn
High School Diploma -
Rosebud Secondary School
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