Simran Kaur
210/325 Anketell Street Greenway,ACT
Summary
Professional with deep experience in managing talent acquisition and optimizing hiring processes. Known for fostering team collaboration and driving results, adapting seamlessly to changing needs. Skilled in strategic planning, candidate assessment, and building strong relationships to enhance organizational growth. Reliable and resourceful with focus on achieving high-quality outcomes. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Woolworths
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Recruitment Officer
McDonald's
01.2022 - 05.2025
- Sourcing and attracting candidates through various channels
- Conducting interviews and assessing candidates qualifications
- coordinating and managing end to end recruitment processes.
- Ensuring timely placement of qualified individuals
- Building and maintaining a robust talent pipeline
- Collaborate with other department managers to understand staffing needs
- Ensuring positive candidate experience throughout the hiring process
- Conducted thorough pre-employment screenings, including reference checks, background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies.
Customer Service Representative
Tikka Corner Pty Ltd
03.2019 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Diploma - Human Resources Management
Canberra Business And Technology College
ACT12-2024
Masters Degree - Masters of Enterprise Resourse Planning System
Victoria University
NSW05-2020
Bachelor of Science - Science
Panjab University Chandigarh
Punjab05-2018
Skills
- Organizational Skills
- Written Skills
- Adaptability to accommodate change
- Customer Service
- Relationship building and management
- Training and mentoring
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Complaint Handling
Timeline
Customer Service Supervisor
Woolworths
02.2022 - Current
Recruitment Officer
McDonald's
01.2022 - 05.2025
Customer Service Representative
Tikka Corner Pty Ltd
03.2019 - 12.2021
Diploma - Human Resources Management
Canberra Business And Technology College
Masters Degree - Masters of Enterprise Resourse Planning System
Victoria University
Bachelor of Science - Science
Panjab University Chandigarh
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