TAN LUCAS NOPENS
Sydney,NSW
Summary
Results-driven sales professional with over ʹ years of experience in high-volume retail and financial services environments. Demonstrated success in consistently exceeding KPI-driven sales targets, managing diverse customer portfolios, and driving sustainable revenue growth through strategic sales planning, upselling, and cross-selling techniques. Highly adaptable and customer-focused, with strong analytical and interpersonal skills and a proven ability to build and maintain long-term client relationships.
Overview
11
11
years of professional experience
Work History
Work and Holiday
Australien
11.2025 - Current
Credit Specialist | Sales
FFG Finanzcheck Finanzportale GmbH
Hamburg, Germany
05.2024 - 11.2025
- Provided end-to-end consulting and support for clients throughout the entire loan process, from initial inquiry to final payout.
- Built, managed, and maintained a personal customer portfolio, delivering tailored financial solutions to meet individual client needs.
- Consistently exceeded KPI-driven sales targets through proactive customer engagement and solution-oriented selling.
- Handled escalated complaints and ensured compliance with company quality standards and regulatory requirements.
- Took ownership of revenue tracking and performance reporting to support business growth.
- Actively contributed to team success by training and onboarding new employees
Work and Holiday
Australien
Sydney
05.2023 - 05.2024
Credit Specialist | Sales
FFG Finanzcheck Finanzportale GmbH
Hamburg, Germany
04.2022 - 05.2023
- Provided end-to-end consulting and support for clients throughout the entire loan process, from initial inquiry to final payout.
- Built, managed, and maintained a personal customer portfolio, delivering tailored financial solutions to meet individual client needs.
- Consistently exceeded KPI-driven sales targets through proactive customer engagement and solution-oriented selling.
- Handled escalated complaints and ensured compliance with company quality standards and regulatory requirements.
- Took ownership of revenue tracking and performance reporting to support business growth.
- Actively contributed to team success by training and onboarding new employees
Customer Consultant | Sales - Modern & Classic Furniture
Einrichtungshaus Ostermann GmbH & Co.KG
, Germany
08.2021 - 03.2022
- Advised and assisted customers with the selection of premium furniture solutions, focusing on customer needs analysis and tailored recommendations.
- Proactively acquired new customers and implemented upselling and cross-selling strategies to drive revenue growth.
- Managed showroom presentation and product placement to maximize sales opportunities.
- Handled after-sales service and complaint resolution, ensuring a high level of customer satisfaction.
- Monitored KPIs and reported on sales performance to management.
Sales Agent
Telefónica Germany Retail GmbH
Dortmund, Germany
09.2020 - 07.2021
- Delivered high-volume mobile solutions sales in a KPI-driven retail environment, achieving and exceeding individual and team sales targets.
- Managed the full customer experience, including personalized consultations, complaint handling, and retention strategies.
- Implemented marketing and promotional campaigns in coordination with regional management to boost store performance.
- Oversaw inventory control and stock presentation, ensuring optimal availability of devices and accessories.
- Supported training of new employees and acted as deputy shop manager when required.
Sales Consultant | Field Sales - Insurance & Financial Products
Allianz Beratungs- und Vertriebs-AG
Dortmund, Germany
07.2018 - 07.2020
- Provided comprehensive consultation and sales of insurance, social security, and retirement planning products, including state- and employer-sponsored pension schemes.
- Actively acquired new clients and managed an independent customer portfolio, ensuring long-term relationships and repeat business.
- Consistently achieved and exceeded KPI-driven sales targets through solution-based selling and strategic prospecting.
- Ensured compliance with regulatory requirements and company policies while preparing documentation and sales reports.
- Monitored revenue development and reported results to management to track business performance.
Sales Agent | o2 Store
communication janik GmbH
Bremen, Germany
06.2017 - 06.2018
- Provided customer-focused consultations and sales of mobile devices and service contracts across multiple Oͮ partner store locations.
- Managed contract signings, renewals, and upgrades, ensuring compliance with company guidelines and processes.
- Oversaw inventory operations, including stock intake, merchandising, and product presentation.
- Handled customer complaints and returns, ensuring smooth resolution and high customer satisfaction.
- Trained and onboarded new employees, supporting their integration into sales processes and daily operations.
- Acted as deputy shop manager, assisting with leadership tasks and day-to-day store operations.
- Provided flexible support for different store locations to maintain consistent service quality and performance.
Telephone Customer Consultant
KiKxxl GmbH
Dortmund, Germany
07.2014 - 02.2015
- Conducted phone-based sales and support for landline products and services.
- Focused on customer retention and proactive problem-solving to maintain client satisfaction.
- Gained foundational experience in structured KPI-driven sales environments.
Education
Apprenticeship - Retail Management Assistant (IHK-certified)
Communication Janik GmbH
Bremen 02.2015 - 06/2017
Pre-vocational Training Program - Secondary School Certificate
Caritasverband Dortmund e.V.
DortmundSkills
- KPI-driven sales
- Customer portfolio management
- Retention strategies
- Sales pipeline development
- Revenue growth
- Complaint resolution
- Customer experience management
- Upselling techniques
- Cross-selling techniques
- Marketing campaign execution
- Reporting compliance
- Training
- Onboarding
- Strong communication skills
- Interpersonal skills
Languages
- German (native)
- English
Personal Information
- Date of Birth: 01/19/1991
- Nationality: German
- Marital Status: Single
Additional Qualifications
- 2019, Certified Financial Investment Specialist (IHK)
- 2019, Certified Insurance Sales Specialist (IHK)
Timeline
Work and Holiday
Australien
11.2025 - Current
Credit Specialist | Sales
FFG Finanzcheck Finanzportale GmbH
05.2024 - 11.2025
Work and Holiday
Australien
05.2023 - 05.2024
Credit Specialist | Sales
FFG Finanzcheck Finanzportale GmbH
04.2022 - 05.2023
Customer Consultant | Sales - Modern & Classic Furniture
Einrichtungshaus Ostermann GmbH & Co.KG
08.2021 - 03.2022
Sales Agent
Telefónica Germany Retail GmbH
09.2020 - 07.2021
Sales Consultant | Field Sales - Insurance & Financial Products
Allianz Beratungs- und Vertriebs-AG
07.2018 - 07.2020
Sales Agent | o2 Store
communication janik GmbH
06.2017 - 06.2018
Apprenticeship - Retail Management Assistant (IHK-certified)
Communication Janik GmbH
02.2015 - 06/2017
Telephone Customer Consultant
KiKxxl GmbH
07.2014 - 02.2015
Pre-vocational Training Program - Secondary School Certificate
Caritasverband Dortmund e.V.