Tanmay Patel

As a Provider Invoicing Officer at NDSP Plan Managers, I work within NDIS funding rules to process claims, liaise with providers, and ensure financial accuracy and compliance. My role supports efficient payments and helps maintain service quality behind the scenes.

I was one of only three team members selected to transition into NDSP following its acquisition by My Plan Manager — a reflection of my strong performance, adaptability, and trusted ability to support a smooth merger. This experience strengthened my understanding of service continuity, stakeholder relationships, and operational change within the NDIS landscape.

• Compliance and quality assurance, I ensure all invoices comply with NDIS pricing arrangements and guidelines — reinforcing my understanding of risk, safeguarding, and accurate service delivery.
• Team collaboration and stability, I work closely with internal teams (like operation teams and relationship managers) to resolve invoice issues, which strengthens my ability to foster team cohesion and problem-solving under pressure.
• Client and provider communication, I engage professionally and empathetically with NDIS providers to resolve disputes or errors, which has built my communication, negotiation, and conflict resolution skills.
• Service oversight and process improvement, I often identify billing patterns, flag irregularities, and suggest improvements to internal systems — supporting better outcomes for clients and providers.

In my role as a Client Relations Consultant at My Plan Manager, I supported participants by ensuring their NDIS funding was effectively managed, while also serving as a key liaison between clients, providers, and support coordinators. I developed strong, trust-based relationships, guided participants through service and funding queries, and ensured that all communication was timely, respectful, and outcome-focused.

• Support and guide teams, (just as I supported clients and providers) to understand complex NDIS processes with clarity and purpose.
• Promote team collaboration and accountability, drawing from my experience working cross-functionally to resolve funding or service issues quickly and efficiently.
• Manage intake and service coordination, as I regularly assisted in onboarding new participants and coordinating plan implementation in line with individual goals.
• Embed quality and compliance through adherence to NDIS guidelines, data privacy standards, and service consistency — all critical in financial and service interactions.
• Drive reflective practice, drawing on participant feedback and provider concerns to inform improved service delivery.
• Contribute to broader organisational insights, as I provided feedback to internal teams to shape better tools, client experience strategies, and resource development.

• Provided direct support to participants with diverse needs, including individuals with high and complex behaviours, mental health challenges, and intellectual disabilities.
• Delivered person-centred care, supporting clients with daily living tasks, community participation, and skill-building activities in alignment with their NDIS goals.
• Followed Positive Behaviour Support Plans and implemented strategies to de-escalate challenging behaviours, ensuring participant safety and dignity.
• Collaborated with multidisciplinary teams, family members, and coordinators to monitor participant progress and adjust support approaches.
• Maintained accurate daily notes, incident reports, and progress documentation in accordance with NDIS and provider compliance standards.