Tannah Alderton
Brisbane,QLD
Summary
Seasoned crew trainer/ supervisor offering solid background building and leading successful restaurant teams handling large volumes of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations. Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success-driven participation can be achieved by leveraging employee incentives, employing engaging training methods, and implementing team-building activities to meet training needs. Bringing two and a half years of crew trainer expertise, including proficiency in POS software.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Trainer/Supervisor
HOYTS
Redcliffe , QLD
12.2021 - Current
- Developed and implemented training programs to ensure crew members were adequately prepared.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored the performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Created detailed reports on employee performance metrics for senior management review.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Verified tickets and directed customers to their seats.
- Ensured the safety of patrons by monitoring activities inside and outside the cinema.
- Stocked concession stands with food, drinks, and other items for sale.
- Cleaned auditoriums after each movie was shown.
- Troubleshot technical issues with projectors and sound systems when needed.
- Assisted with special promotional events such as charity screenings or family days at the theatre.
- Provided customer service support, including answering questions, resolving complaints, and responding to requests from patrons.
- Performed cashier duties such as taking payments, counting money, and making changes.
- Managed cash and credit transactions and balanced registers after shifts.
- Worked successfully with diverse coworkers to accomplish KPI goals and address issues related to our products and services.
- Identified the needs of customers promptly and efficiently.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Travel Consultant
Flight Centre
Aspley , QLD
02.2024 - 02.2024
- Completed work experience for my university diploma
- Greeted visitors warmly and professionally while assisting when needed.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Assisted in making changes to existing itineraries or cancelling trips.
Kitchen Hand
Kongs Chinese Takeaway
Kallangur , QLD
02.2021 - 02.2021
- Completed work experience for certificates ll and lll in hospitality.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Disposed of garbage according to health regulations.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Greeted customers and provided friendly customer service.
- Answered phone calls, took reservations, and answered inquiries.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Provided take-out services to customers who preferred to dine offsite.
- Communicated orders to kitchen staff in an accurate and timely fashion.
Cafe Worker
Artist Cafe
Brisbane, QLD
03.2020 - 03.2020
- Completed work experience for certificate ll and lll in hospitality
- Greeted customers upon arrival and provided assistance with menu selections.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Cleaned tables in the dining area before and after customer seating.
- Adhered to health and safety regulations when handling food items.
- Managed cash register operations efficiently and accurately.
- Restocked shelves with merchandise throughout the day as needed.
Education
High School Diploma -
Northpine Christian College
Dakabin, QLD12-2021
Certificate Ll And Lll - Hospitality
DIVTEC
Brisbane, QLD12-2021
Diploma - Travel And Tourism
Torrens University
Brisbane, QLDSkills
- Staff Education And Training
- Training Program Coordination
- Training Materials Development
- Training Documentation
- Employee Onboarding
- Performance Improvement
- Customer Engagement
- Customer Service
- Cash Handling
- Point-Of-Sale Transactions
- Food Safety
- Beverage Preparation
- First Aid/CPR
- Sales
- Reaching KPI's
- Flexible Work Schedule
- Effective problem solving
- Adaptable under pressure
- Conflict resolution abilities
- Disability assistance
- Check-in procedures
- Detail Oriented
Certification
- Certificate in Hospitality ll
- Certificate in Hospitality lll
- Responsible service of alcohol (RSA)
- First Aid
Affiliations
- Volleyball
- Going to concerts
- Studying French
- Run day to day errands
- Completing diploma
- Video games
- Gaining movie knowledge
Volunteer Work Expierence
- Volleyball Assistant Coach 2021
- Storm Co - 2021 - Helped restore a rural town
- Cafe Worker 2020-2021 - Helped prepare food and beverages for school functions
- Teachers assistant - 2019
- Backstage crew - 2017 - For Annie Jr The Musical
References
References available upon request.
Timeline
Travel Consultant
Flight Centre
02.2024 - 02.2024
Crew Trainer/Supervisor
HOYTS
12.2021 - Current
Kitchen Hand
Kongs Chinese Takeaway
02.2021 - 02.2021
Cafe Worker
Artist Cafe
03.2020 - 03.2020
High School Diploma -
Northpine Christian College
Certificate Ll And Lll - Hospitality
DIVTEC
Diploma - Travel And Tourism
Torrens University