Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Volunteer Work Expierence
References
Timeline
Generic

Tannah Alderton

Brisbane,QLD

Summary

Seasoned crew trainer/ supervisor offering solid background building and leading successful restaurant teams handling large volumes of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations. Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success-driven participation can be achieved by leveraging employee incentives, employing engaging training methods, and implementing team-building activities to meet training needs. Bringing two and a half years of crew trainer expertise, including proficiency in POS software.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Trainer/Supervisor

HOYTS
Redcliffe , QLD
12.2021 - Current
  • Developed and implemented training programs to ensure crew members were adequately prepared.
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Monitored the performance of crew members in the field, providing feedback and guidance when needed.
  • Assisted management in developing strategies to improve customer service standards.
  • Created detailed reports on employee performance metrics for senior management review.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Verified tickets and directed customers to their seats.
  • Ensured the safety of patrons by monitoring activities inside and outside the cinema.
  • Stocked concession stands with food, drinks, and other items for sale.
  • Cleaned auditoriums after each movie was shown.
  • Troubleshot technical issues with projectors and sound systems when needed.
  • Assisted with special promotional events such as charity screenings or family days at the theatre.
  • Provided customer service support, including answering questions, resolving complaints, and responding to requests from patrons.
  • Performed cashier duties such as taking payments, counting money, and making changes.
  • Managed cash and credit transactions and balanced registers after shifts.
  • Worked successfully with diverse coworkers to accomplish KPI goals and address issues related to our products and services.
  • Identified the needs of customers promptly and efficiently.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Travel Consultant

Flight Centre
Aspley , QLD
02.2024 - 02.2024
  • Completed work experience for my university diploma
  • Greeted visitors warmly and professionally while assisting when needed.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Assisted in making changes to existing itineraries or cancelling trips.

Kitchen Hand

Kongs Chinese Takeaway
Kallangur , QLD
02.2021 - 02.2021
  • Completed work experience for certificates ll and lll in hospitality.
  • Cleaned dishes, pots, pans and utensils.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Disposed of garbage according to health regulations.
  • Communicated effectively with co-workers regarding daily tasks assigned.
  • Greeted customers and provided friendly customer service.
  • Answered phone calls, took reservations, and answered inquiries.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Provided take-out services to customers who preferred to dine offsite.
  • Communicated orders to kitchen staff in an accurate and timely fashion.

Cafe Worker

Artist Cafe
Brisbane, QLD
03.2020 - 03.2020
  • Completed work experience for certificate ll and lll in hospitality
  • Greeted customers upon arrival and provided assistance with menu selections.
  • Prepared food orders, such as sandwiches, salads, and beverages.
  • Received payment from customers, processed credit card transactions, and issued change or receipts.
  • Cleaned tables in the dining area before and after customer seating.
  • Adhered to health and safety regulations when handling food items.
  • Managed cash register operations efficiently and accurately.
  • Restocked shelves with merchandise throughout the day as needed.

Education

High School Diploma -

Northpine Christian College
Dakabin, QLD
12-2021

Certificate Ll And Lll - Hospitality

DIVTEC
Brisbane, QLD
12-2021

Diploma - Travel And Tourism

Torrens University
Brisbane, QLD

Skills

  • Staff Education And Training
  • Training Program Coordination
  • Training Materials Development
  • Training Documentation
  • Employee Onboarding
  • Performance Improvement
  • Customer Engagement
  • Customer Service
  • Cash Handling
  • Point-Of-Sale Transactions
  • Food Safety
  • Beverage Preparation
  • First Aid/CPR
  • Sales
  • Reaching KPI's
  • Flexible Work Schedule
  • Effective problem solving
  • Adaptable under pressure
  • Conflict resolution abilities
  • Disability assistance
  • Check-in procedures
  • Detail Oriented

Certification

  • Certificate in Hospitality ll
  • Certificate in Hospitality lll
  • Responsible service of alcohol (RSA)
  • First Aid

Affiliations

  • Volleyball
  • Going to concerts
  • Studying French
  • Run day to day errands
  • Completing diploma
  • Video games
  • Gaining movie knowledge

Volunteer Work Expierence

  • Volleyball Assistant Coach 2021
  • Storm Co - 2021 - Helped restore a rural town
  • Cafe Worker 2020-2021 - Helped prepare food and beverages for school functions
  • Teachers assistant - 2019
  • Backstage crew - 2017 - For Annie Jr The Musical

References

References available upon request.

Timeline

Travel Consultant

Flight Centre
02.2024 - 02.2024

Crew Trainer/Supervisor

HOYTS
12.2021 - Current

Kitchen Hand

Kongs Chinese Takeaway
02.2021 - 02.2021

Cafe Worker

Artist Cafe
03.2020 - 03.2020

High School Diploma -

Northpine Christian College

Certificate Ll And Lll - Hospitality

DIVTEC

Diploma - Travel And Tourism

Torrens University

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Tannah Alderton