Tannia Scott
Kent Town,SA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mail Sorting Officer
Australia Post
Adelaide, SA
11.2023 - 01.2024
- Manually sorting mails in preparation for delivery the next day.
- Assisting with the processing of standard letters, large letters, small and large parcels and express post articles.
- Manually handled and sort mail articles in cases where it cannot be machine sorted.
- Manually load and unload bags, containers , trays and metal cages ( Unit Loading Devices )
- Worked across sophisticated processing equipment and lines.
- Reduced misplaced packages by meticulously checking labels and destination.
- Collaborated with team members for seamless handoffs of sorted parcels improving overall workflow.
- Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
- Utilized barcode scanners for accurate tracking and updating of parcel information in the database.
- Minimized package damage by carefully handling fragile items during the sorting process.
Chef
Jamaica Blue
05.2017 - 06.2019
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
Customer Service Representative
Tech Mahindra
05.2015 - 06.2016
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
Education
Master of Science - Microbiology
St Pious X Degree & PG College For Women
India04.2013
Skills
- Team Leadership
- Coordinating Kitchen Staff
- Staff Supervision and Coordination
- Supply Ordering
- Multitasking and Prioritization
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Creative Problem Solving
- Microsoft Office Suite
- Establishing and Maintaining Customer Relationships
- Time Management
- Patient and Empathetic
- Inbound and Outbound Calling
- Computer Proficiency
- Barcode scanning
- Loading and unloading
- Teamwork and Collaboration
- Mail Sorting
- Active Listening
- Adaptability and Flexibility
- Time management abilities
Certification
Certificate III in Pathology Collection
First Aid
Working with children and Vulnerable Person
Timeline
Mail Sorting Officer
Australia Post
11.2023 - 01.2024
Chef
Jamaica Blue
05.2017 - 06.2019
Customer Service Representative
Tech Mahindra
05.2015 - 06.2016
Master of Science - Microbiology
St Pious X Degree & PG College For Women