Tannu
Etobicoke,Ontario
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
Toronto, ON
09.2024 - Current
- Contributed to a positive team environment through open communication and cooperation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
HR Assistant
Toronto Event Care
Toronto, ON
07.2024 - 11.2024
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Coordinated onboarding sessions for new hires, ensuring compliance with company policies.
- Maintained employee records and updated HR databases for accuracy and efficiency.
- Supported payroll processing by verifying timesheets and resolving discrepancies.
- Responded to employee inquiries regarding benefits, policies, and procedures promptly.
Client Service Coordinator
ParaMed Home Health Care
Toronto, ON
11.2023 - 08.2024
- Coordinated client inquiries, ensuring timely responses and high satisfaction levels.
- Managed scheduling for client appointments, optimizing resource allocation and efficiency.
- Assisted in resolving client issues, providing effective solutions and support.
- Maintained accurate client records using CRM software, enhancing data integrity.
- Implemented feedback mechanisms to gather client insights, driving service improvements.
Customer Service Representative
Amazon
04.2022 - 06.2023
- Assisted customers with inquiries, providing accurate information and support.
- Processed orders and returns efficiently to enhance customer satisfaction.
- Collaborated with team members to resolve complex customer issues swiftly.
- Maintained up-to-date knowledge of products and services for effective communication.
- Utilized CRM software to track customer interactions and feedback accurately.
- Adhered to company policies while handling sensitive customer information responsibly.
- Participated in training sessions to improve product knowledge and service skills.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
M.D. - Human Resources
Canadore College
Mississauga09-2024
Bachelor of Arts - SSC Hons
Dr. B.R. Ambedkar University
Delhi09-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Office administration
- Employee relations
- Maintaining files
- Human resources administration
- Scheduling and planning
- Customer relations
- Client relationship building
- Time management expertise
Certification
- Valid CPR and AED Certification
- Food Handler
- Smart Serve
Timeline
Customer Service Representative
Walmart
09.2024 - Current
HR Assistant
Toronto Event Care
07.2024 - 11.2024
Client Service Coordinator
ParaMed Home Health Care
11.2023 - 08.2024
Customer Service Representative
Amazon
04.2022 - 06.2023
M.D. - Human Resources
Canadore College
Bachelor of Arts - SSC Hons
Dr. B.R. Ambedkar University