Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tannu Dahiya

Perth

Summary

Dynamic barista and assistant restaurant manager with expertise in espresso preparation and exceptional customer service at 5 Points Kitchen. Proven ability to enhance customer satisfaction through effective conflict resolution and team collaboration, while maintaining an organized workspace. Skilled in point-of-sale operations, contributing to a positive and efficient dining experience.

Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience

Work History

Barista/Assistant Restaurant Manager

5 Points Kitchen
06.2020 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Retail Sales Associate

Atlas and Ampol Fuel Service Station
09.2023 - 02.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.

Education

High School Diploma -

MACALLAN/ WAIFS College
Perth, WA
03-2023

Skills

  • Espresso preparation
  • Customer service
  • Point-of-sale operation
  • Inventory management
  • Recipe development
  • Order processing
  • Time management
  • Conflict resolution
  • Cash handling
  • Store organization
  • Attention to detail
  • Opening and closing duties
  • Team leadership
  • Exceptional customer service
  • Adaptive and creative
  • Espresso machine operation
  • Decision-making
  • POS systems
  • Beverage preparation
  • Hospitality service expertise
  • Coffee machinery
  • Retail management
  • Multitasking and organization

Accomplishments

  • Served individually made coffee drinks to over 150-200 customers daily.
  • Supervised team of 5 staff members.
  • Resolved product issue through consumer testing.

Timeline

Retail Sales Associate

Atlas and Ampol Fuel Service Station
09.2023 - 02.2024

Barista/Assistant Restaurant Manager

5 Points Kitchen
06.2020 - Current

High School Diploma -

MACALLAN/ WAIFS College

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Tannu Dahiya