TANSU OZKAYA
Ashmore/gold Coast
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Waitress
Langham Hotel
07.2022 - Current
- Instructed guests on menu specials, took food and beverage orders, and answered any questions, which may have arisen.
- Took food, drink orders from customers, and delivered them when appropriate.
- Assist a team of hosts by greeting, seating, and thanking customers.
Lezzet Turkish Restaurant
06.2020 - 01.2022
- Worked as part of a team to provide efficient service to guests.
- Ensure all company and catering services follow relevant health and safety regulations.
- Carefully interviewed, selected, trained and supervised staff of 10.
- Delivering quality service by providing a warm and welcoming environment.
- Maintaining complete knowledge of restaurant menu, including daily specials.
- Earned management trust by serving as key holder, responsibly opening and closing store.
Administrative Officer
Medical Clinic
06.2018 - 09.2019
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed daily logs for management review.
Sale Person and Cashier
Zara
04.2017 - 07.2019
- Sale department based on previous education in Business and Economy, and answered any questions, which may have arisen.
- Constantly met or exceeded monthly sales goals.
- Assisted customers with product selection and communicating special offers.
Education
Diploma of Business -
Trinity College
01.2023
Management
Istanbul University
01.2019
Skills
- Customer and Personal Service Orientation
- Client relations
- Administrative support
- Staff training
- Customer service
- Empathy development
- Cultural sensitivity
- Language proficiency
- Teamwork
- Documentation and control
- Scheduling and calendar management
- Records management
LANGUAGES
English
Full Professional
Persian
Professional Working
Turkish
Native or Bilingual
Timeline
Waitress
Langham Hotel
07.2022 - Current
Lezzet Turkish Restaurant
06.2020 - 01.2022
Administrative Officer
Medical Clinic
06.2018 - 09.2019
Sale Person and Cashier
Zara
04.2017 - 07.2019
Management
Istanbul University
Diploma of Business -
Trinity College
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