Tanu Nayyar
Holmview ,QLD
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
5
5
years of professional experience
Work History
Supervisor
Budget car and truck rentals
Ashmore, Qld
04.2023 - Current
- Tracked progress on projects and provided timely feedback to staff members.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Maintained positive working relationship with fellow staff and management.
Call Center Representative
Fedex
Gold Coast , Qld
06.2022 - 04.2023
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Mentored junior team members and managed employee relationships.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Updated customer accounts, addresses and contact information within call management databases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Food Service Worker
Arcare aged care
Parkwood , Qld
01.2020 - 05.2022
- Collaborated with team to deliver timely service of items.
- Rotated inventory to reduce waste and optimize freshness.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Set up, restocked and cleaned dining areas.
- Ensured all dishes were presented attractively before serving to customers.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Made meals in accordance with company standards and requirements.
- Cleaned kitchen areas, equipment and utensils.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
Education
MBA - Business Administration
Holmes Institute
Brisbane03-2019
MBA - Accounting And Finance
Holmes Institute
Brisbane03-2019
Skills
- Schedule development
- Workflow management
- Waste reduction
- Safety protocols
- Complex Problem-solving
- Staff management
- Customer service
- Industrial hygiene
- Strategic planning
- Staff development
- Training and mentoring
- Business development
Timeline
Supervisor
Budget car and truck rentals
04.2023 - Current
Call Center Representative
Fedex
06.2022 - 04.2023
Food Service Worker
Arcare aged care
01.2020 - 05.2022
MBA - Business Administration
Holmes Institute
MBA - Accounting And Finance
Holmes Institute