Tanu Sharma
Bonniebrook,Australia
Summary
Experienced professional with 14+ years of overall experience, including 8+ years in immigration and visa services.Strong focus on team collaboration and driving results, adaptable to changing needs. Known for reliability and building trust within teams and organizations.
Overview
14
14
years of professional experience
Work History
Senior Advisor
Immigration New Zealand
11.2018 - Current
- Developed the Immigration advisor team’s capability in addition to providing training and support to Immigration Officers
- Providing expertise in assessing visa applications in accordance with immigration policy, instructions, and applicable legislation
- Providing high level input into immigration discussions and the development of operational policy
- Conducting quality checks on visa applications in line with standard operating procedures and legislations
- Providing accurate and timely advice on all aspects of immigration law, policy and procedures to other technical advisors, managers, immigration officers, applicants and other stake holders
- Investigating and responding to complaints and requests for reconsideration of applications ensuring that any learning opportunities are identified and takes steps to address gaps in knowledge of individuals or groups
- Providing coaching to other staff within the team/branch on immigration law and policy, decision making and case management procedures to improve consistency and quality
- Undertaking internal assurance activities in line with business requirements.
- Collaborated with cross-functional teams to deliver high-quality decisions within tight deadlines.
- Championed best practices in documentation, leading to an increase in team efficiency and consistency across projects.
- Managed multiple high-priority projects simultaneously while consistently meeting expectations and deadlines.
- Ensured clear communication between stakeholders by translating complex technical concepts into easily digestible terms.
Immigration Officer
Immigration New Zealand
01.2017 - 10.2018
- Interpretation of immigration legislations and to make quality decisions on residence and temporary entry visa applications including family-based residence and work visas, skilled Migrant programs
- Risk identification and mitigation: Identify and proactively manage, and-or escalate risks regarding processing of visa applications and decisions
- Making sound decisions that make a positive impact and benefit people and communities in New Zealand
- Worked in a high-volume environment and exercised my ability to be decisive, sometimes in the absence of complete information.
- Managed workload efficiently while prioritizing cases based on risk assessment criteria provided by supervisors.
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants.
- Demonstrated cultural sensitivity during interactions with diverse populations from around the world seeking visas for New Zealand,
- Participated in ongoing professional development opportunities including trainings on new technologies, policy updates, or procedural changes affecting my duties as an Immigration Officer.
- Maintained detailed records of all case files, ensuring accurate and up-to-date information is available for further action or analysis.
- Conducted investigations and interviews to pursue challenging cases for applications for residence class visas .
- Developed, planned and participated in tactical operations.
Client Sales Executive
Europcar Car Rental
09.2016 - 01.2017
- Manage and expand a portfolio of existing clients and identify opportunities for growth
- Process all interactions in the client relationship management system
- Achieve profitability targets whilst identifying improvements for sales and service
- Address escalations and areas of concern raised by clients
- Liaise with company network to ensure exceptional service and support.
- Developed strong relationships with key clients through regular communication and attentive support.
- Maximized revenue potential with thorough knowledge of product offerings and customized presentations to clients.
- Managed a diverse portfolio of accounts, ensuring timely follow-up and personalized attention for each client.
Salesperson
Tourism Holdings Limited Rentals NZ
12.2012 - 09.2016
- Providing B2B service to THL’s agents across New Zealand, Australia, and Europe
- Develop and maintain relationships with external customer (Wholesalers, ITO’s) to encourage future business to meet sales targets
- Processing administrative tasks like generating and working upon weekly reports
- Management of specialist sales reports
- Establishing effective communication with internal and external customers
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Sales support
Cox And Kings
09.2010 - 06.2011
- Selected under the UK-India work experience program; to bring exceptional talent to UK and experience the work and social culture in the country
- UK India Work Experience program brought together UK employers and India’s top talent, giving an insight into UK’s business culture, and employers the chance to build relationships with India’s top talent
- Providing Sales support to Reservations teams-Round the world
- Processing high volume of invoices
- Timely response to internal and external stakeholders
- Assisting the Operations Manager with administration tasks.
Education
MBA -
AIS St Helens
AucklandRegulatory Compliance
Skills New Zealand
New Zealand01-2021
Skills
- Compliance
- Document analysis
- Visa applications
- Interview techniques
- Immigration case file strategies
- Cultural Awareness
- Multilingual Communication
- Patience and Perseverance
- Government policy regulations
- Legal requirements
- Time management abilities
- Multitasking Abilities
- Analytical Skills
Accomplishments
Subject matter expert for skilled residence immigration program. Successfully managed and delivered South Island Residence program in 2020-2021.
One of the highest record of upheld decisions with Immigration Tribunals.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Senior Advisor
Immigration New Zealand
11.2018 - Current
Immigration Officer
Immigration New Zealand
01.2017 - 10.2018
Client Sales Executive
Europcar Car Rental
09.2016 - 01.2017
Salesperson
Tourism Holdings Limited Rentals NZ
12.2012 - 09.2016
Sales support
Cox And Kings
09.2010 - 06.2011
MBA -
AIS St Helens
Regulatory Compliance
Skills New Zealand
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