Tanuj Shori
Craigieburn,Victoria
Summary
Dynamic and results-oriented professional with a proven track record at Nando's Restaurant, where I enhanced operational efficiency and customer satisfaction. Skilled in team management and problem-solving, I successfully trained employees, streamlined scheduling, and managed inventory, significantly reducing waste. My leadership ensured the seamless integration of new team members, fostering a culture of safety and excellence.
Developed leadership and team coordination skills in fast-paced environment, looking to transition into new field. Demonstrated ability to manage operations and foster collaborative work culture. Seeking opportunities to leverage skills in communication and problem-solving in new setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader in Training
Nandos Peri Peri
03.2024 - 02.2025
- Trained new employees on daily tasks, company policies, and customer service expectations, ensuring their successful integration into the team.
- Conducted regular equipment maintenance checks to reduce downtime due to malfunctions or repairs needed during busy periods of operation.
- Collaborated with other shift leaders to identify areas for improvement and implement necessary changes for better operational efficiency.
- Managed inventory levels with accurate record-keeping and timely ordering, reducing waste and optimizing stock levels.
- Ensured timely completion of all assigned tasks during shifts, maximizing productivity within the team.
- Partnered with human resources to assist in the recruitment and hiring processes for new team members.
- Evaluated employee performance regularly, providing constructive feedback to support professional growth.
- Promoted excellent customer service among team members, resulting in increased customer satisfaction ratings.
- Streamlined scheduling processes by effectively balancing staff availability with business needs, minimizing labor costs while maintaining adequate coverage.
Team Member
Nando's Restaurant
04.2023 - 02.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Bachelor Of Nursing - Nursing
RMIT University
Melbourne, VICSkills
- Workplace safety
- Team management
- Employee motivation
- Scheduling coordination
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Certification
Responsible service of alcohol
Infection control Certificate
Responsible service of Gaming
Private security Individual licence
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Availability
Available throughout the week, except for Thursday, Friday & Saturday evenings
Timeline
Shift Leader in Training
Nandos Peri Peri
03.2024 - 02.2025
Team Member
Nando's Restaurant
04.2023 - 02.2025
Bachelor Of Nursing - Nursing
RMIT University
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